UK-POLOS.NET - THE VW Polo Forum

I spoke to a lady in VW team who support dealerships on rejection. She told me they tell dealerships people can't reject vehicles on recalls. She was nice since she is not suppose to be customer facing, I have happened to kick up much a fuss to get a progress update on my case (various safety issues...

Hi everyone! Sorry been offline, Ive been not very well and had a trip to hospital. Had no such luck so far! VW excetive team have closed their case as they have said its between us and Parkway. Gave them bad feedback survey as they were less than helpful in sorting the mess out. They proceed to tel...

I have had juddering wipers and they made a terrible noise too. I found out on a busy dual carriageway that my wipers don't work properly. Dealer has replaced wipers (they say so dealing with a lying dealer) but trying to reject on this and a number of other safety related issues. Good luck with try...

I have had this problem where the car has kept emergency braking as it thinks there is something there. We tried all the settings. Avoid Parkway VW as they do not know how to investigate this problem, even with video evidence been provided after their request they still won't accept there is an issu...

Glad to hear you got somewhere with them

Enjoy your new car! What you had?

Update: Dealership is not changing their decsison at the moment. Chase VWFS and they are getting specialist complain handlers involved. They advise me to speak VW customer care to see if they can arrange a courtesy car for me in meantime. Turn out the executive team are waiting for a reply to one of...

Which Director??

We are in contact with Mark but not getting anywhere! We even said we should get legal advice!

Mine is a brand new new shaped polo too!

I’m going to try this director now!

Nothing on there!

But done a google search a linked in profile says managering director of Sean Booth. He’s been at company for 18 years according to his profile....

That’s ridiculous! Are you dealing with Derby?

Can’t believe how much directors do not want to sort problems out!

Still trying to get CEO information....

Hi,

Which one did you email? They been very quiet to me!

Hi! Which Parkway are you dealing with? I haven’t got director or CEO I’m trying to find that out but I’ve been copying head of retail sales and after sales in who are: wayne.michael@parkwayvolkswagen.co.uk Aftersales mark.barrow@parkwayvolkswagen.co.uk Retail sales They been very quiet and not repl...

I hoping a letter from solicitors will show we are serious. The most amazing thing is we got told that front assist did not need calibration, I’ve got video evidence of them trying and failing to calibrate the car. They want me to pick a car up non calibrated front assist and I’m told that safe? Got...

Thanks for your advice. Went in this evening for a face to face meeting, not willing to reconsider they state the video evidence that they ask for is is still not enough proof to reject the car. They said they want me to authorise them to do further repairs/investigations into the faults. They would...

I know! Their reply When I have been in conversation with your self and partner I explained the process in which I have to prepare for rejection. when we spoke I asked you the reasons for which the rejection was in mind. Once you gave me the reasons I agreed that the amount of concerns gave you grou...