Search found 36 matches

by deanjesper
Wed Dec 09, 2020 8:56 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

I thought I'd check in and see what's new on the forum. I successfully rejected my GTI in September and The Financial Ombudsman ruled that I should be only be charged excess mileage on my agreement which was something like 10p a mile. I ended up walking away with my deposit back. I've put an order i...
by deanjesper
Tue Jul 14, 2020 8:26 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Never had the noise moving forward on either of our GTIs. It'll be hard to force a rejection as you've had the car well.over 6 months, and in the grand scheme of things, the car's fully operational and safe to operate, albeit with an unpleasant noise while reversing. The dealership are making you a...
by deanjesper
Tue Jul 14, 2020 7:50 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

^ As I thought, it's not an accepted rejection. They're offering you terms to get out and it's up to you whether to accept them. 45p a mile is a joke on their part, fuel costs should not be in their consideration, nor should MOT costs or VED. Service costs should be out of contention too if you hav...
by deanjesper
Sun Jul 12, 2020 2:52 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

The email says: “In recognition of the fact a fault has been experienced with your vehicle which remains unresolved, we are able to assist with the early return of your vehicle, via a Voluntary Termination” I’ve done 10,000 miles now but only because I had to drive a lot during November and December...
by deanjesper
Sat Jul 11, 2020 8:50 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Has anyone successfully rejected their GTI? If so, were you asked to pay 45p for every mile you’ve driven? VWFS are clearly crooks! I’m going through the process.. waiting to hear back from VWFS.. How long had you had the car before you did your rejection and what was your mileage allowance when yo...
by deanjesper
Sat Jul 11, 2020 7:54 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Has anyone successfully rejected their GTI? If so, were you asked to pay 45p for every mile you’ve driven? VWFS are clearly crooks!
by deanjesper
Mon Jun 15, 2020 1:09 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Sorry for the double post but I just wanted to update on my situation. So my car went in last Thursday and was told that there was a TPI outstanding for a software update. They applied the software update and the mooing was still happening. They've captured the sound and sent it to VW and VW have co...
by deanjesper
Sat Jun 13, 2020 11:18 am
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

I had my car booked in for March before lockdown and it was cancelled. Finally had it rebooked in last week. It went in and they said there was a software update (which matches what you guys have said above) so they did that, took it out for a drive and they can still hear the noise. Luckily they've...
by deanjesper
Sun Mar 08, 2020 11:22 am
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Sorry for the double post but thought I’d update on my situation... the mooing noise is back after the dealership ground down my brake pads and “gave them a clean”. I phoned the dealership that I bought my car from and they said they could see on the system that there is a “PPI code” which is an int...
by deanjesper
Tue Mar 03, 2020 9:47 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

I got my car back today and they grinded down the pads and cleaned them. No noise yet but let’s see what happens tomorrow! I’ve emailed VWFS to say that I want to formally reject the car and I’m happy to go through their process if it means I can get it fixed or rid of it. The noise really isn’t som...
by deanjesper
Mon Mar 02, 2020 6:10 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Car has been in today and they’ve said that the brake pads are new and there is no fault, which is different to what they told me before. They told me the pads were faulty and they’ve brought out a new design... They said that water might be getting on the pads causing the noise. That’s ridiculous a...
by deanjesper
Sun Feb 23, 2020 11:43 am
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Had to postpone last Wednesday so it’s going in on Friday. I’ll update once I know more on Friday. It doesn’t fill me with much hope considering others have had pads and discs replaced to no avail and some dealerships are saying there’s no fix! Also it’s so loud now so definitely not something I can...
by deanjesper
Thu Feb 13, 2020 7:28 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Just had a call from VW this afternoon and they said that the issue has been found now and they say that the brake pads were poorly designed. They’ve ordered the new ones for me and the car is booked in for next week. I asked how long has it been since they found the issue and they said not long at...
by deanjesper
Thu Feb 13, 2020 7:02 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Just had a call from VW this afternoon and they said that the issue has been found now and they say that the brake pads were poorly designed. They’ve ordered the new ones for me and the car is booked in for next week. I asked how long has it been since they found the issue and they said not long at ...
by deanjesper
Sat Jan 25, 2020 8:50 pm
Forum: MK10 and MK11 (AW/BZ) Polo (inc GTI) - Years 2018 onwards
Topic: Help! Rear wheel humming noise. Polo GTi
Replies: 245
Views: 71224

Re: Help! Rear wheel humming noise. Polo GTi

Second time my car went in and they haven’t been able to fix it. I’ve raised a complaint with VW Customer Service and have been assigned a case manager who’s investigating. Worth calling up and asking for them to investigate. I’m on PCP so not happy paying monthly for a brand new car that’s playing ...