TPI's

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wolfie
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TPI's

Post by wolfie »

Is there anyway that you can view or get hold of VW TPI's? Or are they a closely guarded documents?

Apparently there is one relating to cam chain update that I would like to get hold of.

TPI 2037419/11
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iichel
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Re: TPI's

Post by iichel »

No they are not secret, but they are kind of an internal memo from VW to the workshops.
They are stored in Elsa Pro, the VW workshop manual, so for normal people they're just difficult to get your hands on.
wolfie
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Re: TPI's

Post by wolfie »

iichel wrote: Fri Jul 06, 2018 7:01 pm No they are not secret, but they are kind of an internal memo from VW to the workshops.
They are stored in Elsa Pro, the VW workshop manual, so for normal people they're just difficult to get your hands on.

Cheers. Might they be accessable via ErWin?
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Re: TPI's

Post by iichel »

I'm not sure to be honest, never checked. I guess it's worth a shot.
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Re: TPI's

Post by RUM4MO »

It would be useful if all TPIs were in the customer's domain, service areas could always have the final say on if any of these TPIs were relevant to individual cars to stop most of the wasted time and material on TPIs being actioned on cars that don't really need them. For people like me and many others, we would probably look at the TPIs, make our own valuation on the subject/area it related to and probably spend our own money on implementing these changes were necessary - and end up with a car that closely reflects the quality/reliability that VW Group tells us its products gives us as customers.

Hiding behind closed doors really does make it sound like VW Group has lots to cover up and not really interested in having satisfied customers.

From my personal experience of my VW supplying dealership's service facility, not really finding out the back ground to simple frequently reported issues, by way of checking what the latest advice from VW Group is, has caused me a waste of time and VW Group money on unnecessary areas being looked at and parts replaced.
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Re: TPI's

Post by wolfie »

In my view, unfortunately VW have gone down the path of squeezing every last penny out of the customer at every opportunity. I've been running VW's for over 25 years and I can remember the time when you could pop around to the back, have a quick word with the mechanic and then walk round to the front and book the car in if necessary.

Now to get even the smallest issue looked at you have to go through the "Service desk" which is about as far away from making the customer feel valued as is humanly possible. I don't know if you have been into a dealership recently, but they now appear to be operating a system that you take a seat at a random table and chair and eventually a receptionist/service assistant will come over to you. It's just about as an ambiguous and dispassionate experience as could be thought up. Chances are you will been seen by some pretty, well dressed receptionist who doesn't know one end of a car from another, who will try and take a few notes. If you're lucky or insistent she may go and fetch a technician from behind the "sacred glass screen"

The argument seems to be, the extra cost attached to using main dealers is justified by them having the "expertise" and specialist equipment required to maintain your car to the highest standard. In reality I think that translates to them charging any indie garages a fortune to simply have access to the necessary information to do exactly the same job as their own technicians. In effect they are pricing the DIY owners out of the market and making the information difficult and expensive to access. Likewise I think making this information difficult to view also hides a multitude of sins and manufacturing faults that they don't want the wider ownership to know about.

Hence the TinTerNet is full of forums like this, with folk trying to source the information for themselves and put it out there in hope it will help other folk experiencing the same problems.
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Re: TPI's

Post by RUM4MO »

wolfie, don't you know that a VW dealership near you should/must be going digital?

This important change is to improve the experience when you have the pleasure of wanting to pass some time at a VW dealership!

It goes like this, same old seat yourself down at a random table, but, and wait here is the big news, no bits of paper but a thing called an ipad - so the trained service receptionist deals with you via the ipad then normally due to "VW dealer system" or some other reason fails to get that information sent into the VW dealer system, so time has been wasted and its back to trying to repeat this from their desk - which is positioned so that you can't talk to them in a sensible manner while they are at their desk because the desks have been moved around to block them in - now that might just be to encourage and maybe sometime in the future debug their not working too well system that allows the ipad to talk to the desk computer or even into their centrally stored customer records and workshop job loading! Later on, ie when collecting your car you get asked to complete a survey, all physical inputting of answers is done by a service receptionist - the one that you were meant to use originally - but you didn't because they were not available or busy with another customer, note here that your time is not important, it is more important that you allow them to follow their way of doing things, so that means that you really should wait until your nominated service receptionist is free, or even at work! Oh and in this change to digital also means that the survey is done on a multi coloured sheet of paper, sorry trees you take the hit again in the new or newest version of VW's digital world.

Audi did this years ago and I think that they are now back using desks with chairs at both sides!
wolfie
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Re: TPI's

Post by wolfie »

LOL.. I'd laugh if it wasn't so irritating. :) :roll:

It's reached a point were every single contact/conversation with them feels scripted. They are more interested in ticking all the boxes to prove they've followed all the steps rather than entering into a meaningful exchange. The tables scattered at random does my head in. Whatever happened to simple walking over to the service desk and taking a seat?

Thing is it's future we've created for ourselves. I took a family member to Spec-savers for an eye-test. As we entered, we were greeted by a happy smiley face carrying an I-Pad! 5 mins or so later I'd entered all our details for her, because she couldn't get it to work it's just crazy.

Anyway I've just had a very quick look at what should be available on ErWin. It does indeed list TPI's, so all things being equal, I'll login for the cheapest session and have a look sometime tomorrow.
Last edited by wolfie on Sun Jul 08, 2018 8:11 am, edited 1 time in total.
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Re: TPI's

Post by RUM4MO »

I tried Erwin once, so I do have an account, even that was tricky if I remember due to the "form" of address it looks for you to register with.

Only used it once and I messed up big style or the SEAT version of it was not so user friendly as it could be, I could not find any way to select pages/chapters for down loading, so started printing of current flow diagrams, first the printer ran out of paper quicker than I expected then I ran it out of ink - then time ran out! In truth after that episode I shied away from it, but I do realise that you need to invest a fair bit of time in getting used to using it, something that I have yet to get round to as the SEAT Ibiza need for circuit diagrams vanished after I finally found a SEAT main dealer who would listen to me and the tech posted a request for help on the SEAT workshop on line resource and got an answer for the code of the S/W patch that car needed to sort out its BCM!

Edit:- my best VW Group service area ipad experience was when I went to collect my Audi S4 after it had been in for a service (it was still under extended warranty), even before I was given my car back, I was given an ipad to fill in a survey - so as it was just a farce I completed it before being able to evaluate the servicing experience, maybe that was what they wanted or more likely they could not work out how the survey thing went, though she did mention, with a big smile, that how I rated them would impact her performance stats, well she was pretty!
wolfie
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Re: TPI's

Post by wolfie »

RUM4MO wrote: Sat Jul 07, 2018 8:56 pm I tried Erwin once, so I do have an account, even that was tricky if I remember due to the "form" of address it looks for you to register with.

Only used it once and I messed up big style or the SEAT version of it was not so user friendly as it could be, I could not find any way to select pages/chapters for down loading, so started printing of current flow diagrams, first the printer ran out of paper quicker than I expected then I ran it out of ink - then time ran out! In truth after that episode I shied away from it, but I do realise that you need to invest a fair bit of time in getting used to using it, something that I have yet to get round to as the SEAT Ibiza need for circuit diagrams vanished after I finally found a SEAT main dealer who would listen to me and the tech posted a request for help on the SEAT workshop on line resource and got an answer for the code of the S/W patch that car needed to sort out its BCM!

I have used it once before, albeit very briefly. I'd echo what you've said in that it wasn't anything like as intuitive as I thought it might be. Good shout about making sure your printer is sorted before hand. It's 7 Euros for 1 hours access so easy to lose a chunk of that sorting your printer ink or paper. Touchwood I'll give it a go later today.
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iichel
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Re: TPI's

Post by iichel »

When using ERWiN, use the "print to PDF" function of your OS/browser to save documents first and print later :wink:
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Re: TPI's

Post by RUM4MO »

Thanks for that tip, I think that my main problem was that while I knew from using older versions of probably illegal copies of VW Group resources many years ago, that like anything else in life you really do need to put the time in to get to grips with navigating through the areas prior to making serious use of it. Couple that with the fact that I did not really take on board just how many pages were in each chapter and I was always heading for disaster trying to just "switch on" my new Erwin experience and get instant results!
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iichel
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Re: TPI's

Post by iichel »

Yeah, it takes a while to get used to the navigation through ERWiN, I agree. Save all you can save, have a look later
wolfie
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Re: TPI's

Post by wolfie »

iichel wrote: Sun Jul 08, 2018 9:05 am When using ERWiN, use the "print to PDF" function of your OS/browser to save documents first and print later :wink:
Cheers, good tip :)
wolfie
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Re: TPI's

Post by wolfie »

Well I stumped up for a full 60 mins on ErWin for the pricely sum of 7 Euros, last of the big spenders me :D

As has been said, it takes a few minutes to get your head around navigating the information, it's not as intuitive as you might like. With some parts that I didn't get to grips with at all. That said, it does indeed allow you to search for relevant TPI's, unfortunately I couldn't find any reference to the TPI quoted above. That sort of makes me think it may be a Skoda refence not a Vdub one.

Anyway I have downloaded a fair bit of general information, so even though I've not actually sourced the information I really wanted it's been worthwhile. Good tip, saving the info as PDF format, they took seconds to download.
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