Service plan

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Magpie-01
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Service plan

Post by Magpie-01 »

Hi just got a polo gti plus got any ideas if the VW service plan is worth it. First two services £199 I think, but was told by the salesperson first service after 1500 miles second after 2500 miles ?? thought it was 10,000 miles or 1 year whichever comes sooner ?
RUM4MO
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Re: Service plan

Post by RUM4MO »

That was very enterprising of that VW dealership, I'd be giving them a wide berth.

Depending on mileage servicing is 12monthly or 10,000miles, but most people will stick with 12monthly even if the mileage is lower.

Variable or Long Life servicing could also be an option for cars that run high annual mileages, but even then lots of people, if keeping the car for a long period, change to fixed 12monthly/10,000miles - if you only plan to keep the car for a shortish period, Long Life servicing would probably work for you.

Just make sure that you know exactly what you are signing up for.
lancslad1985
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Re: Service plan

Post by lancslad1985 »

Magpie-01 wrote: Tue Aug 25, 2020 10:54 am Hi just got a polo gti plus got any ideas if the VW service plan is worth it. First two services £199 I think, but was told by the salesperson first service after 1500 miles second after 2500 miles ?? thought it was 10,000 miles or 1 year whichever comes sooner ?
I got the service plan. Its for 10k or 1 year whichever is first and covers two services. Considering a service is normally about £200 each it’s worth it. Your salesperson knows nothing
MrTomOates
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Re: Service plan

Post by MrTomOates »

lancslad1985 wrote: Tue Aug 25, 2020 11:28 am
Magpie-01 wrote: Tue Aug 25, 2020 10:54 am Hi just got a polo gti plus got any ideas if the VW service plan is worth it. First two services £199 I think, but was told by the salesperson first service after 1500 miles second after 2500 miles ?? thought it was 10,000 miles or 1 year whichever comes sooner ?
I got the service plan. Its for 10k or 1 year whichever is first and covers two services. Considering a service is normally about £200 each it’s worth it. Your salesperson knows nothing
This.

Over the months of being on the forum, I’ve found that the service plan is one of the few packages which they offer to being the most useful and beneficial. Definitely include it and I’ve always known it to be for 10k for two services.
SRGTD
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Re: Service plan

Post by SRGTD »

The service plan is currently £199 if you buy it at point of sale - i.e. when you order the car or before the car is registered. If the car’s already been registered, and the car’s not had its first service, the cost is £295.96, or you can pay monthly @£12.33 per month. Service plan covers the first two services - a minor (oil change) service - essentially an oil and filter change, and a major service - oil/filter change and a visual inspection. Pollen filter is also changed if required.

If you pay as you go and don’t get a service plan, the published prices on VW’s website are £184 (minor) and £354 (major) - total; £538. Those prices are for vehicles over three years old but in reality, I doubt the cost will be much different for cars under three years old. So even if you’re too late to buy the service plan at £199, getting it a £295.96 still offers a considerable saving over the the individual prices charged by VW for a minor and major service.

As for the salesperson suggesting the first two services should be carried out at 1,500 and 2,500 miles, that’s rubbish! For cars with a service plan, cars should be on the fixed / time and distance service regime and the service intervals under time and distance servicing are 10,000 or 12 months, whichever is the sooner.
Magpie-01
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Re: Service plan

Post by Magpie-01 »

Thanks very much for the feed back guys that’s what I thought 10,000 miles per service.
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OomStu_ZA
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Re: Service plan

Post by OomStu_ZA »

I also opted for the 100 000KM / 5 year service plan, only pay for tyres.
Simonz
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Re: Service plan

Post by Simonz »

Definitely worth opting for. I pay myself and have had two services so far and both were about £240 each - very expensive for essentially an oil change and inspection. Never had anything else replaced except oil, oil filter and pollen filter at year 2. On original brakes and spark plugs. When those need doing it will be nearer £300 :shock:
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Re: Service plan

Post by SRGTD »

Be aware that as the service plan covers just two standard services, any other scheduled or recommended maintenance work will be charged for separately. It’s normal practice for the dealer to try and up-sell the air con service when the car’s two years old, and VW’s current price for this is £139.

Additionally, for anyone planning on keeping their new Polo’s for four years, if you decide to buy a further two year service plan, the plan for cars over one year old is quite a bit more expensive than the first service plan; £496.45 or the option to spread the cost over 18 months at £27.58 per month. You get pretty much the same as you do under the first service plan, plus air filter and spark plugs (if required) and for diesel cars, the fuel filter is replaced. Still slightly cheaper than paying for the third and forth services individually at VW’s current prices if you plan on continuing to get your car serviced within the VW dealer network.

Other scheduled work that will be required later on - first brake fluid change required at three years (& every two years thereafter) - current VW price £69, and for all GTI / GTI+ owners doing average-high mileage, the wet clutch 6 speed DSG requires an oil change at 40,000 miles (current VW price £199).
Simonz
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Re: Service plan

Post by Simonz »

SRGTD wrote: Tue Aug 25, 2020 4:02 pm Be aware that as the service plan covers just two standard services, any other scheduled or recommended maintenance work will be charged for separately. It’s normal practice for the dealer to try and up-sell the air con service when the car’s two years old, and VW’s current price for this is £139.

Additionally, for anyone planning on keeping their new Polo’s for four years, if you decide to buy a further two year service plan, the plan for cars over one year old is quite a bit more expensive than the first service plan; £496.45 or the option to spread the cost over 18 months at £27.58 per month. You get pretty much the same as you do under the first service plan, plus air filter and spark plugs (if required) and for diesel cars, the fuel filter is replaced. Still slightly cheaper than paying for the third and forth services individually at VW’s current prices if you plan on continuing to get your car serviced within the VW dealer network.

Other scheduled work that will be required later on - first brake fluid change required at three years (& every two years thereafter) - current VW price £69, and for all GTI / GTI+ owners doing average-high mileage, the wet clutch 6 speed DSG requires an oil change at 40,000 miles (current VW price £199).
Good grief that's quite a hike in costs from the first year. Looks like year 3 and 4 expensive especially the DSG oil change at 40k. Wonder how many get missed and this ends up with DSG faults as cars get older. Looks like decision time to go independent at 3 years or else stay with dealers to keep the FMSDH value (if it's worth anything extra when you finally sell).
monkeyhanger
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Re: Service plan

Post by monkeyhanger »

Simonz wrote: Tue Aug 25, 2020 4:55 pm
SRGTD wrote: Tue Aug 25, 2020 4:02 pm Be aware that as the service plan covers just two standard services, any other scheduled or recommended maintenance work will be charged for separately. It’s normal practice for the dealer to try and up-sell the air con service when the car’s two years old, and VW’s current price for this is £139.

Additionally, for anyone planning on keeping their new Polo’s for four years, if you decide to buy a further two year service plan, the plan for cars over one year old is quite a bit more expensive than the first service plan; £496.45 or the option to spread the cost over 18 months at £27.58 per month. You get pretty much the same as you do under the first service plan, plus air filter and spark plugs (if required) and for diesel cars, the fuel filter is replaced. Still slightly cheaper than paying for the third and forth services individually at VW’s current prices if you plan on continuing to get your car serviced within the VW dealer network.

Other scheduled work that will be required later on - first brake fluid change required at three years (& every two years thereafter) - current VW price £69, and for all GTI / GTI+ owners doing average-high mileage, the wet clutch 6 speed DSG requires an oil change at 40,000 miles (current VW price £199).
Good grief that's quite a hike in costs from the first year. Looks like year 3 and 4 expensive especially the DSG oil change at 40k. Wonder how many get missed and this ends up with DSG faults as cars get older. Looks like decision time to go independent at 3 years or else stay with dealers to keep the FMSDH value (if it's worth anything extra when you finally sell).
I'd go to a good indy after the initial service pack runs out if you're keeping it in excess of 3 years. VW dealers lose interest in used cars over 4 years old unless they're still expensive e.g. Touareg, Phaeton and have zero interest in a 6 year old car of any type - straight to auction if p/xed.
SRGTD
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Re: Service plan

Post by SRGTD »

I suppose the few benefits (there won’t be that many) of staying with VW for servicing as the car gets older rather than using a good independent VW specialist are;
  • less chance of a warranty claim being declined in year three.
  • VW will apply software updates that are relevant to your car when it’s in for servicing. I doubt independents will have access to these.
  • if anything major fails out of warranty and you have a full VW service history, then there’s a chance of getting a goodwill contribution towards the cost of repairs. However, VW seem to be much less generous in making goodwill contributions these days, so they may not offer goodwill, and when the car gets to a certain age, the chances of getting a goodwill contribution will be very low or more likely nil.
There’s a good chance it’ll be cheaper to use an independent though, and the quality of work and attention to detail is likely to be better than at VW if you find a good independent.
Steve_2019
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Re: Service plan

Post by Steve_2019 »

SRGTD wrote: Tue Aug 25, 2020 5:34 pm I suppose the few benefits (there won’t be that many) of staying with VW for servicing as the car gets older rather than using a good independent VW specialist are;
  • less chance of a warranty claim being declined in year three.
  • VW will apply software updates that are relevant to your car when it’s in for servicing. I doubt independents will have access to these.
  • if anything major fails out of warranty and you have a full VW service history, then there’s a chance of getting a goodwill contribution towards the cost of repairs. However, VW seem to be much less generous in making goodwill contributions these days, so they may not offer goodwill, and when the car gets to a certain age, the chances of getting a goodwill contribution will be very low or more likely nil.
There’s a good chance it’ll be cheaper to use an independent though, and the quality of work and attention to detail is likely to be better than at VW if you find a good independent.
I have always go by soon as the car is outside the manufacturer warranty is take it to a independent garage if you know one you can trust. Or the basic servicing Do it yourself if you intend to keep the car for ‘ever’.
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