Hi,
I'm currently starting my rejection process with vwfs and apparently it can take up to 8 weeks for a response. Has anyone got any information about the vehicle rejection process with vw, it would help alot.
Rejection Process
-
TurboTrev
- Getting There!
- Posts: 96
- Joined: Thu Apr 12, 2018 5:59 pm
- Drives: Golf CS
- Location: Durham
Re: Rejection Process
You may find this thread on the T Roc Forum of some help: https://www.trocforums.co.uk/viewtopic.php?f=11&t=879
-
monkeyhanger
- Bling Bling Diamond Member
- Posts: 2643
- Joined: Fri Feb 23, 2018 9:58 pm
- Drives: Audi A4 Avant Quattro 40 TDI, Polo GTI+
- Location: Newcastle upon Tyne
Re: Rejection Process
It helps in context.to know why you're rejecting, what faults you're experiencing that xan't be resolved. If it's something like apple play has drop outs when streaming music and you have the option of connecting via a lead, you've not got a hope . If the car keeps breaking down or cutting out or has a safety issue then you've in a far better position.
-
Andy Beats
- Bling Bling Diamond Member
- Posts: 2012
- Joined: Tue Nov 13, 2018 1:12 pm
- Drives: Nissan Leaf 40KW (and Polo United)
- Location: aberdeen
Re: Rejection Process
We started rejection of our Evoque, as it was a real pain when new.
Basically, there was a software update to the DPF that needed to be done before any DPF warning lights came on.
Unfortunately the DPF light came on after only 900 miles, a couple of days before the software update could be done, and then it all went pear shaped.
The engine warning light would come on every 70 miles or so and it was in the garage for weeks on end before LR finally agreed to replace the DPF.
They loaned us a Discovery Sport during this time, which was fine, and the new DPF has cured the issue.
They agreed to rejection as the car was only weeks old and barely covered 1000 miles.
The deal was we could hand the car back and they would refund me, or we could accept a goodwill payment of £xxx and it wojuldn't affect our rights if the car continued to be a pain.
We accepted the latter.
The key point here is that rejection was easy because a major fault (the engine warning light coming on is major) and it was only weeks old.
Basically, there was a software update to the DPF that needed to be done before any DPF warning lights came on.
Unfortunately the DPF light came on after only 900 miles, a couple of days before the software update could be done, and then it all went pear shaped.
The engine warning light would come on every 70 miles or so and it was in the garage for weeks on end before LR finally agreed to replace the DPF.
They loaned us a Discovery Sport during this time, which was fine, and the new DPF has cured the issue.
They agreed to rejection as the car was only weeks old and barely covered 1000 miles.
The deal was we could hand the car back and they would refund me, or we could accept a goodwill payment of £xxx and it wojuldn't affect our rights if the car continued to be a pain.
We accepted the latter.
The key point here is that rejection was easy because a major fault (the engine warning light coming on is major) and it was only weeks old.
Re: Rejection Process
This is why I'm going for rejection of the vehicle -monkeyhanger wrote: ↑Tue May 11, 2021 6:18 amIt helps in context.to know why you're rejecting, what faults you're experiencing that xan't be resolved. If it's something like apple play has drop outs when streaming music and you have the option of connecting via a lead, you've not got a hope . If the car keeps breaking down or cutting out or has a safety issue then you've in a far better position.
viewtopic.php?f=71&t=75961
Re: Rejection Process
This is why I'm going for rejection of the vehiclemonkeyhanger wrote: ↑Tue May 11, 2021 6:18 amIt helps in context.to know why you're rejecting, what faults you're experiencing that xan't be resolved. If it's something like apple play has drop outs when streaming music and you have the option of connecting via a lead, you've not got a hope . If the car keeps breaking down or cutting out or has a safety issue then you've in a far better position.
viewtopic.php?f=71&t=75961&start=15
-
monkeyhanger
- Bling Bling Diamond Member
- Posts: 2643
- Joined: Fri Feb 23, 2018 9:58 pm
- Drives: Audi A4 Avant Quattro 40 TDI, Polo GTI+
- Location: Newcastle upon Tyne
Re: Rejection Process
Well that's a slam dunk rejection right there. No one should put up with a car that's more water absorbant than a sponge!Op97 wrote: ↑Tue May 11, 2021 5:47 pmThis is why I'm going for rejection of the vehiclemonkeyhanger wrote: ↑Tue May 11, 2021 6:18 amIt helps in context.to know why you're rejecting, what faults you're experiencing that xan't be resolved. If it's something like apple play has drop outs when streaming music and you have the option of connecting via a lead, you've not got a hope . If the car keeps breaking down or cutting out or has a safety issue then you've in a far better position.
viewtopic.php?f=71&t=75961&start=15