es_paradis wrote: ↑Wed Jan 10, 2024 11:56 am
Wondering how happy you are with the build quality of your GTIs.
I have just clocked the first 500 miles in the new car, the problem is that the majority of those are to/from the dealership due to minor issues
First was the software update and CarPlay issue.
Then it was discovered that around 6mm of the tip of the OSR bumper reflector was missing, the dealer tried to say it wasn’t their problem, and they re-sent the pre delivery video to me trying to prove that there wasn’t any problem, however the very shaky mobile phone video actually showed the broken part, which if I chromecast the video from my phone to my tv made the image more accurately showing the broken part.
So back to the dealership, and after presenting the evidence they conceded that they were wrong, and arranged for the part to be ordered and fitted 2 days later while the software issue was investigated. Fast forward 2 days and they’d ordered the wrong part, and said they found no problem with the software, so nothing was fixed.
Fast forward 1 week, and the cars back in the workshop to have the correct new reflector fitted, which apparently took 2 technicians to do, as it wasn’t just a case of pulling the old one out and pushing the new one back in, (wheel off, liner off, to access the inside of the bumper)
By this point the front of house service personnel were very apologetic, and asked if a complimentary hamper would help as a way of compensation, I thought nothing of it as I figured it would never materialise, but 5 days later it actually did. 2 bottles of wine, upmarket snacks, chocolate and biscuits.
Next thing was that when I ordered the car the smoking pack option was added FOC, but when the car was delivered, the smoking pack wasn’t there, so on the day of the handover the salesman pointed it out and said they would refund me the £35 GBP and arrange for the payment to be made to me, however the incompetent of the back office staff meant that the money wasn’t returned despite 2 weeks of emails back and forth, so I said why not just give me a pair of rear rubber mats instead (as I already have the front ones). So today I phoned up the parts dept to confirm that they were there and off I went to the dealership to collect them. After doing some grocery shopping on the way home, I discovered that the new mats are the wrong ones, and are actually for a Polo N9
so so after a phone call to the parts dept it looks like I have to go back in 2 days time to swop/get the right mats for my car, bearing in mind I already have 2 sets of OEM carpet mats already
Has anyone else been getting unsolicited phone calls from VW finance recently? The number checks out, but as a cash buyer I don’t know why they would need to call me