New Member - New Polo: 3dr reflex silver

Chat about your 6R/6C model Polos here!
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franko247g
Bronze Member
Posts: 185
Joined: Sun Sep 23, 2012 6:33 pm
Location: Blackburn - Lancashire

Re: Re: New Member - New Polo: 3dr reflex silver

Post by franko247g »

Jason6003 wrote:Regarding back order for parts, several years ago I had a polo from new and after about a year a suspension part failed, due to a supplier going out of business VW UK couldn't source the part and VW Germany or wherever they were being made at the time wouldn't release any parts as they wanted them for new builds. VW had my polo for over 3 months! However I couldn't fault them, they gave me a brand new Golf GT as a loan car (which i put over 5000 miles on!) and when I got my polo back they paid all my fuel costs I had incurred in that time as the polo was diesel, the golf petrol, on top of that a £300 goodwill gesture and extended my warranty by 3 months!
That's pretty good of them. If VW have my car for ages I'd hope for some gesture of goodwill. I'm in an almost identical car to mine 1.2 match except this has a couple of extra doors :) the staff have been really good tbh and I can't fault them yet. My main concern is that I go to collect it and some t*t has damaged it or someone has opened a door into it etc I know vw would sort it I just don't want any hassle haha.

Thanks for your comment fella much appreciated.

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franko247g
Bronze Member
Posts: 185
Joined: Sun Sep 23, 2012 6:33 pm
Location: Blackburn - Lancashire

Re: New Member - New Polo: 3dr reflex silver

Post by franko247g »

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Finally! After 3 months I've got my car back :D

I've definitely missed it and it feels like a completely different car to the loaner...

It's nice to have all my stuff back.

Dealers were nice enough in the end delivered it to work, washed (not a bad job) hoovered etc... Full tank of fuel, some free top up oil, complimentary sweets and they've coated the wheels with something to protect for winter. Plus £250 vouchers or accessories whichever I decide.

I was going to get the eibachs but the insurance said no :(

It's been a long time coming but glad to have it back.

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