Re: Re: New Member - New Polo: 3dr reflex silver
Posted: Fri Aug 16, 2013 9:49 pm
That's pretty good of them. If VW have my car for ages I'd hope for some gesture of goodwill. I'm in an almost identical car to mine 1.2 match except this has a couple of extra doorsJason6003 wrote:Regarding back order for parts, several years ago I had a polo from new and after about a year a suspension part failed, due to a supplier going out of business VW UK couldn't source the part and VW Germany or wherever they were being made at the time wouldn't release any parts as they wanted them for new builds. VW had my polo for over 3 months! However I couldn't fault them, they gave me a brand new Golf GT as a loan car (which i put over 5000 miles on!) and when I got my polo back they paid all my fuel costs I had incurred in that time as the polo was diesel, the golf petrol, on top of that a £300 goodwill gesture and extended my warranty by 3 months!
the staff have been really good tbh and I can't fault them yet. My main concern is that I go to collect it and some t*t has damaged it or someone has opened a door into it etc I know vw would sort it I just don't want any hassle haha. Thanks for your comment fella much appreciated.
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