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Posted: Wed Jul 28, 2004 10:01 pm
by des_pd_ tdi
Clawz wrote:To be honest they're a law unto themselves.. short of photographing every part of the car prior to it going in there's not a lot we can do. They've got the law on their side unfortunatley and we have no proof.
I beg to differ, basically draw up a 3 dimensional image of your car. Whilst they take your car of you, say for servicing, get the dealer or mechanic and do a walk round your car, note down any defects on your sheet of paper and get them to sign for it - you take the photocopy.
They do it to us, we do it to them.
Des
Posted: Wed Jul 28, 2004 11:26 pm
by jrw
I've been through all that phoning everyday to find out they are still waiting for a 'part'.
I've come to the point now when I think why the hell should I phone them and do all the chasing. i'll let them come to me and when it's not right I can ball at them and say, if u keep me informed of whats going on we wouldn't be here in the first place.
I hope they write it off or something this time while they got it and my GAP insuance can pay for a GT
Posted: Thu Jul 29, 2004 12:55 pm
by carmadaaron
dxg wrote:
But still:
- my washer jets now clean the driver's side of the windscreen!
- the folding rear seat now folds back up!
- the steering wheel's now on straight (didn't even ask for that one - they fixed that themselves!)
- the clutch pedal now fully disengages the clutch (air blocks in system after previous replacement of master cylinder - apparently).
- and...
Deek.
did your steering wander off to the left?
mine does but i dont want to adjust it and taking it to a garage!
Posted: Thu Jul 29, 2004 1:26 pm
by dxg
No, the car never had a tracking probem (although it does seem unduly sensitive to the road camber - particularly when braking) -- the squint steering wheel was caused when they took it off to get the dash out, then put it back on the wrong spines!!! It was a full 5 or so degrees out.
Deek.,
Posted: Thu Jul 29, 2004 1:29 pm
by carmadaaron
o right,
my dash is fine so no worries so far for me! (ie let the garage test the car out)
Posted: Fri Jul 30, 2004 1:14 pm
by carmadaaron
jrw wrote:Its been 9 days now mine has been in and had one phone call which I told you about earlier on Friday. How that for Customer care. Still waiting for him to phone me back like he said he would friday afternoon! only 5 days late for a call when the car was booked in for 3 days!
Oh well I don't care anymore, the courtesy car is approaching its 600th mile with me and it has air-con so i'm not bothered!
what is your car in for?
Posted: Fri Jul 30, 2004 1:19 pm
by jrw
They damaged car earlier in the year but the paint has reacted badly to the filler or something so I took it back in and also for rattles, problem with the climate control etc...
Posted: Fri Jul 30, 2004 1:24 pm
by carmadaaron
what the h£ll??
9 days for that....
the problem is .. when u give someone ur car that length of time.. u dont know what they are using ur car for!.
damage done by garages really suck!
im staying away from VW.....
sorry for going off topic but -
whats the max mileage i can cover b4 a service. i have a 1.2 12v
Posted: Fri Jul 30, 2004 6:11 pm
by jrw
Think it might be 19K, depends what service regime you got.
Tell me about it, it's 12 days now. and they're driving it to the body shop about 10-15 miles away which i'm not very happy about.
**Edited by Admin**
Posted: Fri Jul 30, 2004 7:19 pm
by carmadaaron
lol!
think i have the normal service, not the long life thingy
10-15 miles? o man that can be a real bummer.
bugs all over the car at this time of year...
Posted: Fri Jul 30, 2004 7:24 pm
by jrw
10K then my friend!