Re: Finally at the dealer
Posted: Wed Oct 17, 2018 10:29 am
That is a complete pain in the neck, I think that I said before that my wife's salesman was on holiday when her car arrived, so she had to wait for a couple of weeks, the bottom line is "we" are/were buying a product from a VW dealership, the deal has been done, the product has been supplied, what exactly do they think that they are achieving by pretending that the handover needs to be a really personal thing?
Maybe someone needs to point out that the price and model details has already been agreed with the dealership, if the new car has passed PDI it must be fit for sale as a new product, they might need to check over your other car if you are trading in, but all the sales people are capable of doing that, after that it is just handing over the outstanding cash, which any sales person can do, then showing you round your car, which any sales person can do - then they walk away and hope that you will eventually drive away, job done!
As far as I know, most large dealerships employ sales staff, these people are not free lance operators so any mistake they make is taken on by the dealership so this way of doing things really has run out of life, you don't get the shelf stacker in your supermarket handling every individual item that they personally stacked at the till, just another way the motor retail trade treats itself as being special - and they certainly are not, they are just retailers.
Rant over!!!
Edit:- oh, there is more - so, if your sales person has a slight accident while on holiday, if it is a really bad accident, then that dealer's car compound will fill up with cars waiting to get handed over, I don't think so.
Maybe someone needs to point out that the price and model details has already been agreed with the dealership, if the new car has passed PDI it must be fit for sale as a new product, they might need to check over your other car if you are trading in, but all the sales people are capable of doing that, after that it is just handing over the outstanding cash, which any sales person can do, then showing you round your car, which any sales person can do - then they walk away and hope that you will eventually drive away, job done!
As far as I know, most large dealerships employ sales staff, these people are not free lance operators so any mistake they make is taken on by the dealership so this way of doing things really has run out of life, you don't get the shelf stacker in your supermarket handling every individual item that they personally stacked at the till, just another way the motor retail trade treats itself as being special - and they certainly are not, they are just retailers.
Rant over!!!
Edit:- oh, there is more - so, if your sales person has a slight accident while on holiday, if it is a really bad accident, then that dealer's car compound will fill up with cars waiting to get handed over, I don't think so.
I phoned and picked it up today 
