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Re: Infotainment screen issue

Posted: Thu Apr 18, 2019 10:09 pm
by Paul237
An update - my dealership replaced the screen under warranty - I just had to wait a couple of days for it to arrive.

Pretty good service.

Re: Infotainment screen issue

Posted: Fri Apr 19, 2019 9:44 am
by monkeyhanger
The screen behaved itself yesterday, then this morning it is blank again until the 3rd time of pulling over and going through the ignition cycle again. Just noticed also - external temp doesn't show in infotainment screen when the digital cockpit is blank.

Re: Infotainment screen issue

Posted: Sun Apr 21, 2019 11:37 am
by vc-10
I'd get a video of it to show the dealer. It's a major safety defect- you can't see the speedo! They're selling these cars in Scandinavia with much colder temperatures, so the temperature shouldn't make a difference. They test cars in the cold for exactly that reason.

Re: Infotainment screen issue

Posted: Sun Apr 21, 2019 12:28 pm
by monkeyhanger
vc-10 wrote: Sun Apr 21, 2019 11:37 am I'd get a video of it to show the dealer. It's a major safety defect- you can't see the speedo! They're selling these cars in Scandinavia with much colder temperatures, so the temperature shouldn't make a difference. They test cars in the cold for exactly that reason.
It's 23 Celsius here today and it was blank first time of trying. Full ignition cycle 2 Mile's later (after a stop), and it's working again. I don't think temp has a part to play with my defect. The car is in for work May 1st, and it'll get the seatbelt recall done too.

Re: Infotainment screen issue

Posted: Mon Apr 22, 2019 11:03 pm
by Steve_2019
These blank screens sound like software issues to me.

Any one had any news from VW what they reckon is causing it