UK-POLOS.NET - THE VW Polo Forum

gonk1959 wrote: Tue May 21, 2019 7:31 am

SRGTD wrote: Mon May 20, 2019 8:17 pm @gonk1959; you’ll have been speaking to the call centre of the insurer who underwrites VW free insurance, so on this occasion it’s not VW but the insurance company who’ll be the cause of your frustration.

Bearing in mind free insurance hadn’t been available on the GTI or GTI+ for some time (was it ever available on these models?), it’d be interesting to know whether your dealer agreed to offer 12 months free insurance by way of compensation off their own backs without first checking with their underwriters that they would honour providing cover as a one-off, or if it was agreed by the underwriters who have since changed their minds. I suspect it was the former, and the fact that the dealer asked you to contact the underwriter’s call centre direct rather than sorting this out for you suggests they’re trying to wash their hands of it.

Hopefully it gets sorted to your satisfaction.

Hi SRGTD
This is why I am sooo angry. Back in March 2018 I was told YES free insurance. The guy that sold me the car didnt realize it did dot apply to the GTI model. So I had to swallow it. Moving on 13 months. I approached them again about compensation and suggested they pulled a few strings and had a chat to their higher power to honour the free insurance they had taken away from me the yr before. My dealer came back and said yes they would, you have your free insurance. You are correct. He did NOT check first before offering it again. He just assumed because free insurance was available to polo models from a certain time period? It included mine. He never checked first. So I been let down again. Yes agreed. I thought it odd he asked me to call them. They are full of s**t

Griff74 wrote: Tue May 21, 2019 10:32 am That's good going Gonk, well done!!

Trantor wrote: Sat May 18, 2019 5:32 pm

johnpolo2 wrote: Wed May 15, 2019 6:01 am

Trantor wrote:For those still waiting, here's my ongoing tail of woe! Ordered new GTI+ mid June 2018. Up until this weekend the tracker has been showing "with the factory". Contacted dealer end of April for an update and told car should be built mid May. To my surprise, this weekend, I received a message from the tracker saying build week confirmed first week of June. An obvious date disparity so queried with dealer, who after contacting VW, called me back saying my car is actually in the process of being built. After a few whiffs of smelling salts I regained some composure

So, question I have from those who have recently endured the torture, and taken delivery of their new pride and joy, how long roughly will it take from build to actual delivery? I'm estimating 4-6 weeks.

Also, now the end is in sight, can anyone who has moved from the previous 6C GTI to the new one give any comparative comments. I'd be interested to know as I've yet to see one in the flesh, let alone test drive one! Am I nuts to have dumped this amount of cash on something I've never seen?

I hopefully get mine in a couple of weeks or so. I'm swapping my 6c GTI for the new version. Will be interesting how it compares, drive wise. I sat in a stock GTI last year but I haven't driven one.

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Hopefully not too long to wait now. When you’ve had a chance to drive it for a while I’d be interested in any comparative insights you have. Thanks.

johnpolo2 wrote: Tue May 21, 2019 3:39 pm Car gets into Grimsby tonight on the City of Rotterdam. Getting there!

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Griff74 wrote:

johnpolo2 wrote: Tue May 21, 2019 3:39 pm Car gets into Grimsby tonight on the City of Rotterdam. Getting there!

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Our cars must have crossed paths at Emden, mine being unloaded while yours was loaded! lol

gonk1959 wrote: Tue May 21, 2019 8:57 am

gonk1959 wrote: Tue May 21, 2019 7:31 am

SRGTD wrote: Mon May 20, 2019 8:17 pm @gonk1959; you’ll have been speaking to the call centre of the insurer who underwrites VW free insurance, so on this occasion it’s not VW but the insurance company who’ll be the cause of your frustration.

Bearing in mind free insurance hadn’t been available on the GTI or GTI+ for some time (was it ever available on these models?), it’d be interesting to know whether your dealer agreed to offer 12 months free insurance by way of compensation off their own backs without first checking with their underwriters that they would honour providing cover as a one-off, or if it was agreed by the underwriters who have since changed their minds. I suspect it was the former, and the fact that the dealer asked you to contact the underwriter’s call centre direct rather than sorting this out for you suggests they’re trying to wash their hands of it.

Hopefully it gets sorted to your satisfaction.

Hi SRGTD
This is why I am sooo angry. Back in March 2018 I was told YES free insurance. The guy that sold me the car didnt realize it did dot apply to the GTI model. So I had to swallow it. Moving on 13 months. I approached them again about compensation and suggested they pulled a few strings and had a chat to their higher power to honour the free insurance they had taken away from me the yr before. My dealer came back and said yes they would, you have your free insurance. You are correct. He did NOT check first before offering it again. He just assumed because free insurance was available to polo models from a certain time period? It included mine. He never checked first. So I been let down again. Yes agreed. I thought it odd he asked me to call them. They are full of s**t

update : call this moring from Dealer. VW have agreed to pay £500 for my insurance. Back on track and picking her up tonight at 5pm