UK-POLOS.NET - THE VW Polo Forum

BigDaveGti wrote:You need a special log in to get access to TPI ON elsa and VW desktop

Bit like rubbing salt into the wound then? They don't appear to have the integrity to stand up and fix the shoddy goods. Should you want to remedy the issues yourself you are either blocked from getting access to the information or have to pay for the privilege. Information on your vehicle should be freely available you shouldn't have to pay for it, that falls into the you must get your car serviced with VW or else category.

The bottom line is it's all down to cost and shady practice. It all to often gets thrown into "well they are running a business" which has become an industry wide cover-all for we are not actually breaking the the law even if we are upsetting people or flying close to the wind. The problem is "joe public" muttering and bleating on a forum has no impact it simply doesn't carry any weight.

The irritating thing is, that VW much more than any other manufacturer has been selling cars off the back of "reliability" for decades. The truth of it is, they struggle to get into the top 10. Even manufacturers at the cheap and cheerful end of the market build better (more reliable) cars and offer better customer service.

One of the main reason the cheaper cars are reliable is that they are using tried and tested engines etc and VW are always trying to push on, even if they are not the most reliable cars I would much rather drive a VW than a Kia Hyundai or even Honda to be fair

BigDaveGti wrote:One of the main reason the cheaper cars are reliable is that they are using tried and tested engines etc and VW are always trying to push on, even if they are not the most reliable cars I would much rather drive a VW than a Kia Hyundai or even Honda to be fair

I probably would, but it wouldn't be a new one again. Give it 5 years and buy one of the ones that are still running if there are any. (Joke) I ran a 1.8 Golf diver some years back, mediocre in every way. I loved it. Started first turn, couldn't break it, easy to work on and fix, happy days. Then they had to get all clever and screw things up. Also customer service was actually about looking after the customer, not having super shiny showrooms and sending you useless videos of your car on the ramps.

wolfie wrote:

BigDaveGti wrote:One of the main reason the cheaper cars are reliable is that they are using tried and tested engines etc and VW are always trying to push on, even if they are not the most reliable cars I would much rather drive a VW than a Kia Hyundai or even Honda to be fair

I probably would, but it wouldn't be a new one again. Give it 5 years and buy one of the ones that are still running if there are any. (Joke) I ran a 1.8 Golf diver some years back, mediocre in every way. I loved it. Started first turn, couldn't break it, easy to work on and fix, happy days. Then they had to get all clever and screw things up. Also customer service was actually about looking after the customer, not having super shiny showrooms and sending you useless videos of your car on the ramps.

The thing is all of the videos and free health checks are for customers benefit or so the management seem to think, trust me that most if not all techs want to help the customer where they can even if they miss out on time

BigDaveGti wrote:The thing is all of the videos and free health checks are for customers benefit or so the management seem to think, trust me that most if not all techs want to help the customer where they can even if they miss out on time

I agree with you 100%. Whenever I spoken directly to the techs, or snuck in round the back to speak them they are generally really enthusiastic about sorting stuff and will go out of their way to help. The problem is they stick folk on the front desk who are, on whole clueless and just tow the company line. They look at you as if your trying to describe brain surgery should be naïve enough to try and describe a fault. In most cases the just want to put another tick on the invoice to get the bill up. It's the front of house "yes men" who are screwing the company up and chasing profits.

BigDaveGti wrote:One of the main reason the cheaper cars are reliable is that they are using tried and tested engines etc and VW are always trying to push on, even if they are not the most reliable cars I would much rather drive a VW than a Kia Hyundai or even Honda to be fair

I would sooner drive a car thats reliable than just for the badge tbh. Whats the point of driving a vw for example just because its a vw if its always in the garage. I like my polo but having to have the timing chain, tensioner and a ton of other bits changed at 45k miles is a joke considering vw are meant to be the better built cars. New fords are both well built now and pushing on with tech and engines. Vw just need to take a bit more time with stuff. Starting to feel like they just rush it all out and we spend our ownership time waiting for it to be put right. I mean the 1.4 tsi engine in the gti is a good example, that many issues they now went back to a 1.8t, yes its a newer 1.8t compared to the older one but i still see it as a step backwards

Mayhem wrote:

BigDaveGti wrote:One of the main reason the cheaper cars are reliable is that they are using tried and tested engines etc and VW are always trying to push on, even if they are not the most reliable cars I would much rather drive a VW than a Kia Hyundai or even Honda to be fair

I would sooner drive a car thats reliable than just for the badge tbh. Whats the point of driving a vw for example just because its a vw if its always in the garage. I like my polo but having to have the timing chain, tensioner and a ton of other bits changed at 45k miles is a joke considering vw are meant to be the better built cars. New fords are both well built now and pushing on with tech and engines. Vw just need to take a bit more time with stuff. Starting to feel like they just rush it all out and we spend our ownership time waiting for it to be put right. I mean the 1.4 tsi engine in the gti is a good example, that many issues they now went back to a 1.8t, yes its a newer 1.8t compared to the older one but i still see it as a step backwards

I don't see how it's a step backwards using a bigger more powerful engine that is lighter and more economical, plus the 1.4tsi was a disaster and the only reason I never got a 6r gti even though it was good fun to drive, also VW are a lot nicer to drive than most other cars, although the ford is one of only a small bunch of cars I would drive that's coming from someone who has driven most new cars on the market

Also I had a 2012 fiesta before I got my 57 plate golf and the golf was a far nicer car

BigDaveGti wrote: I don't see how it's a step backwards using a bigger more powerful engine that is lighter and more economical, plus the 1.4tsi was a disaster and the only reason I never got a 6r gti even though it was good fun to drive, also VW are a lot nicer to drive than most other cars, although the ford is one of only a small bunch of cars I would drive that's coming from someone who has driven most new cars on the market

I'm guessing that mayhem was meaning that as the car industry declared that the only way forward was small more powerful and more efficient engines - and to that end, the 1.4TSI Twin Charger was designed and got great international engineering reviews, I'm not trying to be smug here, but right away I smelt a rat and could see a very obvious flaw in VAG's way for things as what they had brought to market would be a very heavy, very complex and very expensive to keep over its lifetime engine, what I had not taken into account that it was also a bit of a build disaster and some of the components don't seem to have been run through full qualification testing, or the production batch of engines were using inferior components.

I don't know much about the Ford 3 cylinder engines, but I think that I've heard that they are not too good, you can get either economy or useful power, but never the two together like you can get with VAG's - at least 4 cylinder small turbo charged engines.

I think that at the top level of manufacturing and at point of sale, the car industry is still manned by too many duffers, no change there. I am old enough to remember chatting to my local Ford dealer in 1981ish about Ford's lack of a 5 speed gearbox in the Escort, the answer was "no need, that is just a fashion thing that will blow over" - wrong! A few years later, maybe in 1990 remember chatting to my local Ford dealer about Ford's lack of multi valve petrol engines "no need, that is just a fashion thing that will blow over" - well roughly something like that - with that I moved across to VX and bought a very very nice secondhand Cav GSI 2000 16V 4X4 - best car I have ever owned, well maybe same as my current Audi S4! What I am trying to say is, if the manufacturer's top level and the local sales people don't know what is needed/wanted, then the future does not look to good for the end users that have spent their money. BTW, my wife's old late 2002 Polo 9N 1.4 16V 75PS did cost me quite a lot in repairs during its first 4 years of normal use - that is why I try to remind people that the current Polo 9N > are just Skoda Fabia in smarter clothes, Skoda may have been a quality engineering company once upon a time, but their car division is now just a place for making cheap cars very cheaply. I think that their tramcar division might still be a world beater though - if that helps?

Hi.

Unstable idle. / you can feel small vibrations in the car.

Car Polo 2015 1.2 TSI 110

Anyone with same problem?

I get the vibrations.. Very small but intermittent vibrations


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August 2015 1.2TSI 110PS engine, I detect that sometimes at cold start, though the car is kept in a garage so maybe there is a slight conflict between measured temperature prior to starting and current ambient temperature when the car is reversed out of the garage. At its worst, it is rough enough for me to think that I need to get back in and drive it to stop it maybe flooding itself - but as I said it only happens now and again and probably at certain ambient temperatures with a cold engine. I will not be reporting it yet.

Edit:- not an excuse for VAG, but I would think that VAG have tried to make sure that these engines will start and run smoothly under all conditions and do that with minimal emissions, to that end, I'd think that under certain conditions, with a cold engine, they might not be able to achieve that 100% - certain critical zones of these engine heat up quickly and so I'd expect the engine to idle smoothly quite quickly. If any of that makes sense?

Problem is not there at cold engine. at coldstart engine sounds very mecanical untill oilpressure is build.
VW made a SW update. -but dident change a thing. I was told that VW is aware of the problem. but hide and say it is design related.

Hi - I have the exact same problem you mention.
My car is 3 weeks old with 350miles!!! Have you had any success???

Your car might be okay, I smell another rat here, my wife's August 2015 Polo 1.2TSI 110PS 6MT went in for its second service with no S/W updates or anything being advised of being carried out - since then I've stalled it a few times and so has my wife, also I've now noticed the "slight blip in revs" as the clutch pedal is raised back up, only thing is I had never noticed this throttle blipping prior to this as it was only after this service that I read about someone on another VWG forum complaining about it!
If any update work has been carried out I'd expect to get informed about it on the job sheet and that it would get recorded in the car's paperwork - there is space in the old style service record book for this, my 2011 Audi S4 has what VWG call a "service campaign" number recorded in its service record book, so why can't VW get things made a bit clearer?