UK-POLOS.NET - THE VW Polo Forum

epanda wrote:Best of luck mate. They said mine is "worn" and suggest replacement. I've just dropped it off with jct Wakefield, they agreed to replace it if they test it and feel it as necassery. Fingers crossed!

Hope they replace it for you. It's pretty poor having gearbox problems at such low mileage.

If the vehicle develops a problem soon after you bought it, you may have a right to return the vehicle to the dealer and get your money back. This would probably need to be within about three to four weeks at the most of buying the vehicle. The problem would need to be fairly major, and you would need to take into account the age, mileage and price of the vehicle when deciding whether it is reasonable to take it back.

You must stop using the vehicle at once and contact the dealer. If you traded-in a vehicle, you are entitled to have it returned if it is still available, or to have the full value allowed on it, if it has been disposed of. If you have left it too late to claim a refund, or you don't want one, you may be entitled to ask for a repair or replacement. The fault must have been there when you bought the vehicle. If you do agree for a major fault to be repaired and the repair turns out to be unsatisfactory, it's not too late to ask for your money back.

If the dealer won't agree to put the problem right, you can take legal action up to six years from the date you bought the vehicle (five years in Scotland). However, it is probably unrealistic to take legal action for a fault in a secondhand vehicle, especially an older vehicle, once you have been using it for a reasonable length of time.

If you take the vehicle back within six months of buying it, the dealer should accept that there was a problem when the vehicle was sold and offer to repair or replace it. If the dealer doesn't accept that there was a problem when the vehicle was sold, they will have to prove this.