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What annoys you when you ring your dealer???
Posted: Wed Aug 31, 2005 9:12 am
by dino
and i mean VW dealer not any other type.
It annoys me so much when i ring my local dealer and they ask what the problem is.....
Then she says "Oh ok well if you give me your number i will get someone to call you back"
Then you have to explain it all again when they finally (normally after 4 hours!!!) ring you back.
Why not pay that first bint to book your car in instead of taking a bloody message - would save there phone bill too and my frustration of waiting for them to call - as i usually miss there call and have to call them back and wait for them call me back.
So what gets your anger level rising.......
Posted: Wed Aug 31, 2005 9:15 am
by carmadaaron
i dont ring my dealer, i go straight in there and be at the service area to talk to someone face to face
no hold ups
Posted: Wed Aug 31, 2005 9:30 am
by dino
Long time no speak Aaron!
I wish i could but by the time i have finished work there closed. I also refuse to drive there in my lunch hour - i'm n ot wasting my hour on them! lol
Posted: Wed Aug 31, 2005 10:00 am
by inder
Sometimes annoys me too - miss their call and have a voicemail to call them again lol
Posted: Wed Aug 31, 2005 12:03 pm
by Jillwilson
Luckily I've made friends with a few lads there so I make sure they ring me back straight away lol and I get 15% off all parts which is a bonus.
x
Posted: Wed Aug 31, 2005 12:36 pm
by inder
How did you manage your discount on the parts Jill?
Posted: Wed Aug 31, 2005 12:41 pm
by Jillwilson
Because thats how much you get off for been Trade so I blagged it and said I'm in here all the time buying bits for mine and my friends so they agreed to give me trade price lol
Posted: Wed Aug 31, 2005 12:59 pm
by mikegti
I don't ring them any more cos they're a much of moneygrabbing cnuts who think everyone is either on warranty or just going to pay whatever they ask!
and they never offer a courtesy car
saying that, the Parts desk people are normally very good.
Posted: Wed Aug 31, 2005 1:03 pm
by inder
Jillwilson wrote:Because thats how much you get off for been Trade so I blagged it and said I'm in here all the time buying bits for mine and my friends so they agreed to give me trade price lol
hmm, I wonder what the process is to register as trade, my dad has a company
then again, im always there and the parts guys know my face, perhaps should ask for discount next time I order a part
Posted: Wed Aug 31, 2005 1:05 pm
by Jillwilson
Definatly ask but also you could go through your dads business which will definatly work.
Posted: Wed Aug 31, 2005 1:06 pm
by Jillwilson
I even blagged the 15% off my service lol.
Posted: Wed Aug 31, 2005 1:24 pm
by dino
Jillwilson wrote:I even blagged the 15% off my service lol.
Do you wanna borrow my car in January when my service is due?
Posted: Wed Aug 31, 2005 1:55 pm
by Jillwilson
Which service is it??
Posted: Wed Aug 31, 2005 2:02 pm
by david burton
parts people seem ok, but they never ring back - or very rarely.
i can imagine the workshop people charge a fortune for labour tho
Posted: Wed Aug 31, 2005 2:49 pm
by dino
Jillwilson wrote:Which service is it??
It will be her 6th service