UK-POLOS.NET - THE VW Polo Forum

Took day off and drove a 50 mile round trip to pick up new alloys only to find they had been sold. Absolutely raging! It turned out that they hadn't took notice of either of the calls I made telling them I would pick the wheels up Friday am, and sold them on the Thursday. But...

Once I had calmed down we enjoyed an open and frank exchange of views in which we agreed that it was their fault, that they would order me a new set, and throw in free fitting with free new locking wheels nuts.

So as I was calming down on the way back up the road it occurred to me that it's not the mistake that's the problem, it's how it's been dealt with. They have apologised and re-imbursed me for time/mileage by throwing in free fitting and wheel nuts, so now I'm a frustrated but relatively happy bunny!

how annoying,

but yeah - look on the brightside!

What is it with wheel companys f*****g people over, i dont think ive ever been satified with a service on alloy wheels.

cos your jordie and they they find u easy to rip off

damn, bet u were fuming!! but at least u were able to come to a compromise!!

don't wheel places normally offer free fitting and free locking wheel nuts???

and also chrome valves too!

I dunno but i would kinda expect it if it was a specialised shop with a yard/garage to do it in !!

Oh - that's interesing. Didn't know that I should have expected free fitting as part of the deal anyway! Good to know. Thanks guys

if i was you id phone up and ask for something extra - if they dont name and shame them so nobody goes near them !!