Cautionary VW lowering spring story (farce)
Posted: Fri Nov 01, 2013 10:41 am
I will keep this short, where as the whole process has been painfully drawn out!!!
I requested my local VW dealership (I live in Kent) to fit the lowering springs to my wife’s VW Polo 1.2TSI R Line,
The garage took the Reg number to check suitability and informed me we where good to go.
Once the farce of price and what was and was not included in the fitting process was completed we agreed a time to carry out this work and the car was booked in
I then received a phone call stating they had doubts about suitability and they had no wheel alignment geometry figures!! Consequently they would not be fitting the springs (wasted day off for myself)
Then received another call a few days later stating they have checked with VW technical and are now good to go.
Car collected this time, springs fitted and car dropped off.
First impressions are the car looks so much better, maybe a little too low on the front!
I then drive the car and the ride is acceptable (I am old) but the front feels a little under sprung to me, so I start to do some investigation work.
I check the handbook and the maximum front axle load is 850KG the springs fitted are part number 6R0071677A and have a Maximum front axle load of 830KG.
I then dig some more and find that a set of springs with a Maximum front axle load of 860KG is available (in Germany) Part number 6R0071677
I spoke to the garage who inform me I will have to wait a week before anything can be done due to people having days off within the particular branch!
I point out that I believe I have a car that is possibly un-road worthy and if in the worst case scenario was involved in a RTA what would my insurance company say about this situation. I am then forwarded to another branch manager.
Umpteen phone calls later I am told that VW technical have informed them that the specific car build weight for my VIN numbered car has a front axle weight of 630KG and they would be doing nothing as the springs are within spec.
I think this over then the penny drops that build weight and maximum axle load weight although connected are not the same thing. I point this out to the garage manager and request that the springs be removed unless they can supply the correct rated springs. The garage agree to remove the springs and refit the originals although they still maintain they have fitted the correct ones (I am adamant they have not) I have in the mean time contacted VOSA to help with my investigations
So if anyone has the same model or has considered this route just be careful!!!.
My scenario now is the car is being booked to have the springs returned to original, I will the purchase the springs myself, fit them myself (should have done that in the first place) and arrange a wheel alignment.
Regards
I requested my local VW dealership (I live in Kent) to fit the lowering springs to my wife’s VW Polo 1.2TSI R Line,
The garage took the Reg number to check suitability and informed me we where good to go.
Once the farce of price and what was and was not included in the fitting process was completed we agreed a time to carry out this work and the car was booked in
I then received a phone call stating they had doubts about suitability and they had no wheel alignment geometry figures!! Consequently they would not be fitting the springs (wasted day off for myself)
Then received another call a few days later stating they have checked with VW technical and are now good to go.
Car collected this time, springs fitted and car dropped off.
First impressions are the car looks so much better, maybe a little too low on the front!
I then drive the car and the ride is acceptable (I am old) but the front feels a little under sprung to me, so I start to do some investigation work.
I check the handbook and the maximum front axle load is 850KG the springs fitted are part number 6R0071677A and have a Maximum front axle load of 830KG.
I then dig some more and find that a set of springs with a Maximum front axle load of 860KG is available (in Germany) Part number 6R0071677
I spoke to the garage who inform me I will have to wait a week before anything can be done due to people having days off within the particular branch!
I point out that I believe I have a car that is possibly un-road worthy and if in the worst case scenario was involved in a RTA what would my insurance company say about this situation. I am then forwarded to another branch manager.
Umpteen phone calls later I am told that VW technical have informed them that the specific car build weight for my VIN numbered car has a front axle weight of 630KG and they would be doing nothing as the springs are within spec.
I think this over then the penny drops that build weight and maximum axle load weight although connected are not the same thing. I point this out to the garage manager and request that the springs be removed unless they can supply the correct rated springs. The garage agree to remove the springs and refit the originals although they still maintain they have fitted the correct ones (I am adamant they have not) I have in the mean time contacted VOSA to help with my investigations
So if anyone has the same model or has considered this route just be careful!!!.
My scenario now is the car is being booked to have the springs returned to original, I will the purchase the springs myself, fit them myself (should have done that in the first place) and arrange a wheel alignment.
Regards
