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Noob question or possible faulty infotainment screen?
Posted: Wed May 09, 2018 7:48 pm
by DaveNI1979
Ive noticed 3-4 times now the screen on my new polo doesnt turn on when I put the key in and comes on, on its own mile or 2 down the road. Music still plays and can see the song thats playing on the mini screen behind steering wheel but was wondering is that just what they do or some button i should be pressing on the screen to turn it on? Ive tried them all.
Should I ring dealer to check this with them?
Re: Noob question or possible faulty infotainment screen?
Posted: Wed May 09, 2018 8:05 pm
by Leif
Do you mean it is completely off? Apple CarPlay can take a minute or two to warm up, or sometimes just seconds. It the LCD is clearly on. The radio will start very quickly even DAB.
Re: Noob question or possible faulty infotainment screen?
Posted: Wed May 09, 2018 8:09 pm
by DaveNI1979
Leif wrote: Wed May 09, 2018 8:05 pm
Do you mean it is completely off? Apple CarPlay can take a minute or two to warm up, or sometimes just seconds. It the LCD is clearly on. The radio will start very quickly even DAB.
Yeah the main screen is completely off sometimes and doesnt turn on. Cant access radio or anything. Just have to listen to whatever was on when i switched engine off last, which is usually the music i have saved to sd card. But sometimes you want radio on too. Strange. Once screen does come on eventually it works fine.
Re: Noob question or possible faulty infotainment screen?
Posted: Wed May 09, 2018 8:26 pm
by SRGTD
An intermittent blank screen on the previous generations of VW’s infotainment unit (MIB1 and MIB2 versions) isn’t uncommon. If you google ‘blank VW infotainment screen’, you’ll get quite a few results returned.
@DaveNI1979; have you tried a hard reset of the unit which might stop it happening? - perform the hard reset by pushing the on/off button and keep it depressed for 10-15 seconds and the unit will effectively reboot. If that doesn’t cure it, I’d suggest you contact your dealer to see if there’s any software updates from VW to stop it happening.
Re: Noob question or possible faulty infotainment screen?
Posted: Wed May 09, 2018 8:31 pm
by DaveNI1979
SRGTD wrote: Wed May 09, 2018 8:26 pm
An intermittent blank screen on the previous generations of VW’s infotainment unit (MIB1 and MIB2 versions) isn’t uncommon. If you google ‘blank VW infotainment screen’, you’ll get quite a few results returned.
@DaveNI1979; have you tried a hard reset of the unit which might stop it happening? - perform the hard reset by pushing the on/off button and keep it depressed for 10-15 seconds and the unit will effectively reboot. If that doesn’t cure it, I’d suggest you contact your dealer to see if there’s any software updates from VW to stop it happening.
No i havnt tried that, ill give that a go, thanks mate!
Re: Noob question or possible faulty infotainment screen?
Posted: Wed May 16, 2018 3:16 pm
by DaveNI1979
Have it booked in on tues 22nd for a software update, its getting worse, and doing the hard reset doesnt work. Makes using google maps sat nav useless through my phone so ive it booked in.