Crack / Line on Infortainment Screen

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Golemsmate
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Crack / Line on Infortainment Screen

Post by Golemsmate » Thu Dec 27, 2018 7:23 pm

Partner has a 68 plate polo GTi, noticed today the infotainment screen has a line down it which looks awfully like a crack, but only on the inside as it can't be felt.

Has anyone else had this issue before? Concerned when we tell them they'll say it's damage we've caused.
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SRGTD
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Re: Crack / Line on Infortainment Screen

Post by SRGTD » Thu Dec 27, 2018 7:55 pm

Some mk7.5 Golf owners on other VW forums have had this issue - a line of dead pixels on the screen. You shouldn’t have any problems with it being replaced under warranty as the screen’s defective.

Garjen
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Re: Crack / Line on Infortainment Screen

Post by Garjen » Thu Dec 27, 2018 11:37 pm

I had this issue 4 weeks ago, on a 7 month old polo beats. Stopped at petrol station filled up started the car and the line appeared. Tried full reset thinking it may be software glitch but didn't fix it. Dealer took a look and has since ordered and fitted new screen no questions or hassle from them. Interestingly the service manager did let slip they had 9 on back order ! Just hope it's not a reoccurring issue. Like the brake clonk,

Andy Beats
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Re: Crack / Line on Infortainment Screen

Post by Andy Beats » Fri Dec 28, 2018 1:31 pm

Garjen wrote:
Thu Dec 27, 2018 11:37 pm
I had this issue 4 weeks ago, on a 7 month old polo beats. Stopped at petrol station filled up started the car and the line appeared. Tried full reset thinking it may be software glitch but didn't fix it. Dealer took a look and has since ordered and fitted new screen no questions or hassle from them. Interestingly the service manager did let slip they had 9 on back order ! Just hope it's not a reoccurring issue. Like the brake clonk,
Brake 'clonk' isn't a fault.
This is.

Chungster
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Re: Crack / Line on Infortainment Screen

Post by Chungster » Sat Dec 29, 2018 8:00 pm

Looked at my screen today after seeing this post - has the line also!

But not bothered by it really - only see it if you’re in the vehicle settings menu. Don’t see it in any other screens.


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Golemsmate
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Re: Crack / Line on Infortainment Screen

Post by Golemsmate » Mon Dec 31, 2018 2:31 pm

Thanks for the replies, got it booked in next week so all being well should get fixed. I'll post an update on what happens. As we've got it on lease didn't want it to become a query or problem when it's handed back in 3 years.

Also noticed a weird glitch in the driving modes, where it doesn't do the features of eco mode (coast down a hill) after it's been turned off and back on again - they said they'd have a look at that too.

SCGB
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Re: Crack / Line on Infortainment Screen

Post by SCGB » Wed Jan 02, 2019 9:43 am

I've got the same thing - most noticeable when I use Google Maps on Android Auto! Let us know what the dealer says.

zach.lambert
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Re: Crack / Line on Infortainment Screen

Post by zach.lambert » Tue Jan 08, 2019 11:11 am

Hi. I had the very same issue in the same spot! I took it to VW and they replaced it under warranty free of charge. Otherwise it was going to be £750!
I think the new screen is led instead of LCD.

Andy Beats
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Re: Crack / Line on Infortainment Screen

Post by Andy Beats » Tue Jan 08, 2019 11:47 am

zach.lambert wrote:
Tue Jan 08, 2019 11:11 am
Hi. I had the very same issue in the same spot! I took it to VW and they replaced it under warranty free of charge. Otherwise it was going to be £750!
I think the new screen is led instead of LCD.
All screens are LCD, it's the type of lighting used to light up the crystals that differs.
Older stuff termed LCD use a lamp from behind, newer stuff termed LED use strips of LED lights from behind or the sides.
I'd have thought all the screens were lit by LEDs to keep them thin and reliable.
OLED is the current ultimate, as every pixel is its own light source.

zach.lambert
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Re: Crack / Line on Infortainment Screen

Post by zach.lambert » Tue Jan 08, 2019 12:00 pm

Ok, the only reason I thought it changed types was there is now a equidistant light behind the screen. Looked like little leds to me at least. Never knew that about the different types and how they work though thanks

Golemsmate
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Re: Crack / Line on Infortainment Screen

Post by Golemsmate » Sun Jan 13, 2019 7:11 pm

SCGB wrote:
Wed Jan 02, 2019 9:43 am
I've got the same thing - most noticeable when I use Google Maps on Android Auto! Let us know what the dealer says.
Dealer was very good, part on backorder and should be fitted next week - they also advised there is a software update on the infotainment they'll do when it's fixed.

While it was in for the diagnostic they did the recall on the back seatbelts I didn't know needed doing :-)

Leif
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Re: Crack / Line on Infortainment Screen

Post by Leif » Mon Jan 14, 2019 7:47 am

It’s a minor point but OLED is not LCD. Anyway, I must check my display when the car is returned.

Andy Beats
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Re: Crack / Line on Infortainment Screen

Post by Andy Beats » Mon Jan 14, 2019 11:16 am

Leif wrote:
Mon Jan 14, 2019 7:47 am
It’s a minor point but OLED is not LCD. Anyway, I must check my display when the car is returned.
Didn't say it was.
I said it's the current ultimate.

Leif
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Re: Crack / Line on Infortainment Screen

Post by Leif » Mon Jan 14, 2019 7:32 pm

Andy Beats wrote:
Mon Jan 14, 2019 11:16 am
Leif wrote:
Mon Jan 14, 2019 7:47 am
It’s a minor point but OLED is not LCD. Anyway, I must check my display when the car is returned.
Didn't say it was.
I said it's the current ultimate.
You said “all screens are LCD”. And current ultimate means current best, using a dictionary definition of ultimate.

Andy Beats
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Re: Crack / Line on Infortainment Screen

Post by Andy Beats » Tue Jan 15, 2019 9:42 am

Leif wrote:
Mon Jan 14, 2019 7:32 pm
And current ultimate means current best, using a dictionary definition of ultimate.
Yes, OLED is the current best screen option as it doesn't rely on back or side lighting.
Every pixel produces its own light.

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