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Apple car play disconnects
Posted: Thu Jun 27, 2019 11:28 am
by david.stark
This is irritating me now. I connect the cable to my iPhone X and it connects straight away, no problem. The moment I try to place the phone in the tray thing, it disconnects. So I try again and it disconnects again.
It varies as sometimes it’s fine on the 2nd attempt but yesterday it took 5 attempts
I’ve checked the physical connection and it is secure and tight. Anyone else encountered this?
Re: Apple car play disconnects
Posted: Thu Jun 27, 2019 11:35 am
by Dark_cze
I have almost same problem with galaxy S9. In my case it is damaged USB C connector. I will have to order new part and replace it in month or two.
Re: Apple car play disconnects
Posted: Thu Jun 27, 2019 11:51 am
by SRGTD
It does sound like a dodgy connector or the actual cable might have become damaged.
@david.stark; have you tried a different cable to see if that cures the issue?
Re: Apple car play disconnects
Posted: Thu Jun 27, 2019 12:03 pm
by david.stark
SRGTD wrote: Thu Jun 27, 2019 11:51 am
It does sound like a dodgy connector or the actual cable might have become damaged.
@david.stark; have you tried a different cable to see if that cures the issue?
I haven’t but the car is in for it’s first service end of July so I might demand a replacement cable then.
Re: Apple car play disconnects
Posted: Thu Jun 27, 2019 12:57 pm
by Griff74
david.stark wrote: Thu Jun 27, 2019 12:03 pm
I haven’t but the car is in for it’s first service end of July so I might demand a replacement cable then.
Or just use any Apple Lightning cable, the one you use to charge your phone in the house for example, so you can see if it is the cable or not and so you can use Carplay in the meantime if it is?
Re: Apple car play disconnects
Posted: Thu Jun 27, 2019 7:35 pm
by phillos
Griff74 wrote: Thu Jun 27, 2019 12:57 pm
david.stark wrote: Thu Jun 27, 2019 12:03 pm
I haven’t but the car is in for it’s first service end of July so I might demand a replacement cable then.
Or just use any Apple Lightning cable, the one you use to charge your phone in the house for example, so you can see if it is the cable or not and so you can use Carplay in the meantime if it is?
Dont come here with your human logic! Let the man suffer.
Re: Apple car play disconnects
Posted: Thu Jun 27, 2019 8:07 pm
by S_94
VW supplied me with a Type C cable on collection. Feels pretty good quality and haven't had any issues with Android Auto so far.
Re: Apple car play disconnects
Posted: Fri Jun 28, 2019 1:01 am
by david.stark
phillos wrote: Thu Jun 27, 2019 7:35 pm
Griff74 wrote: Thu Jun 27, 2019 12:57 pm
david.stark wrote: Thu Jun 27, 2019 12:03 pm
I haven’t but the car is in for it’s first service end of July so I might demand a replacement cable then.
Or just use any Apple Lightning cable, the one you use to charge your phone in the house for example, so you can see if it is the cable or not and so you can use Carplay in the meantime if it is?
Dont come here with your human logic! Let the man suffer.
Didn’t realise it was a bog standard cable like the charger. I assumed it was some different connector as I’ve never looked at it since the dealer fitted it. I’ll try that then
Re: Apple car play disconnects
Posted: Fri Jun 28, 2019 10:56 pm
by phillos
david.stark wrote: Fri Jun 28, 2019 1:01 am
phillos wrote: Thu Jun 27, 2019 7:35 pm
Griff74 wrote: Thu Jun 27, 2019 12:57 pm
Or just use any Apple Lightning cable, the one you use to charge your phone in the house for example, so you can see if it is the cable or not and so you can use Carplay in the meantime if it is?
Dont come here with your human logic! Let the man suffer.
Didn’t realise it was a bog standard cable like the charger. I assumed it was some different connector as I’ve never looked at it since the dealer fitted it. I’ll try that then
My bad. Didn’t mean to imply anyone was less informed.
Re: Apple car play disconnects
Posted: Sat Jun 29, 2019 8:37 am
by jackois
I have a similar problem with a Samsung S7. Polo 1.0 SE
Generally, plug it in, wait for it to faff about binging and bonging until the Android Auto screen appears. After that it becomes quite random as to what will work and so on.
Yesterday, google maps took me off on a country route to avoid congestion and part way there was a bump in the road and Android auto disconnected, tried to re-connect but failed. Pulled into a lay by and tried everything I could think of to get it to start again with no joy. I ended up using the phone unconnected for google maps to get home. Came out later to go elsewhere, plugged in and everything fine and dandy.
I've read a few threads that say various things, only use USB1, only use top quality cables and so on with no joy.
Any other hints and tips would be gratefully received!
Re: Apple car play disconnects
Posted: Sat Jun 29, 2019 9:29 am
by Dark_cze
jackois wrote: Sat Jun 29, 2019 8:37 am
I have a similar problem with a Samsung S7. Polo 1.0 SE
Generally, plug it in, wait for it to faff about binging and bonging until the Android Auto screen appears. After that it becomes quite random as to what will work and so on.
Yesterday, google maps took me off on a country route to avoid congestion and part way there was a bump in the road and Android auto disconnected, tried to re-connect but failed. Pulled into a lay by and tried everything I could think of to get it to start again with no joy. I ended up using the phone unconnected for google maps to get home. Came out later to go elsewhere, plugged in and everything fine and dandy.
I've read a few threads that say various things, only use USB1, only use top quality cables and so on with no joy.
Any other hints and tips would be gratefully received!
nex time restart your phone and head unit (hold power till it go black than again till VW logo shows). that should work
it is some kind of a bug with android auto if head unit and phone unexpectadly disconnects.
Re: Apple car play disconnects
Posted: Sat Jun 29, 2019 9:42 am
by Griff74
jackois wrote: Sat Jun 29, 2019 8:37 am
I have a similar problem with a Samsung S7. Polo 1.0 SE
Generally, plug it in, wait for it to faff about binging and bonging until the Android Auto screen appears. After that it becomes quite random as to what will work and so on.
Yesterday, google maps took me off on a country route to avoid congestion and part way there was a bump in the road and Android auto disconnected, tried to re-connect but failed. Pulled into a lay by and tried everything I could think of to get it to start again with no joy. I ended up using the phone unconnected for google maps to get home. Came out later to go elsewhere, plugged in and everything fine and dandy.
I've read a few threads that say various things, only use USB1, only use top quality cables and so on with no joy.
Any other hints and tips would be gratefully received!
An S7 is getting on a bit, could be your USB port is getting a bit loose, I used to find when I had an S7 that fluff from my pocket used to get stuck in the USB port and stop cables seating fully, I found a cocktail stick (as it is wooden do not use a metal pin!) would be good for cleaning it out, especially the small gap behind the tab inside the port and it would be fine again for a while.
Re: Apple car play disconnects
Posted: Sat Jun 29, 2019 10:02 am
by S_94
Had the same issue with a OnePlus 6. Every now and then Android Auto wont connect even though the connection to the phone is fine. Restarting my phone solves the issue.
Re: Apple car play disconnects
Posted: Sat Jun 29, 2019 4:51 pm
by jackois
Thanks for the advice everyone... shall try it next time it happens and report back...
Re: Apple car play disconnects
Posted: Mon Jul 01, 2019 2:18 pm
by Adam_013
Had similar with my pixel 2xl and was the charging port itself. Used to be so temperamental.. Only noticeable in the car because I was using a decent cable! After replacing the port it's been faultless.
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