Cannot become primary user in infotainment.
Posted: Fri Sep 04, 2026 4:36 am
Hi all,
I have a new VW Polo (2026) and I cannot make myself the primary user on the infotainment system.
I have tried many times on different accounts and I have tried factory resetting the infotainment system. I can log in as a guest fine, but when I press “become primary user” it just tells me to press both keys, which registers fine, before saying “try again or contact support”.
I called Volkswagen, and they don’t seem to know what the issue is but said they’d look into it.
I have tried everything I can think of, and wondered if anyone had experienced the same issue or may know how to resolve it.
Thanks.
I have a new VW Polo (2026) and I cannot make myself the primary user on the infotainment system.
I have tried many times on different accounts and I have tried factory resetting the infotainment system. I can log in as a guest fine, but when I press “become primary user” it just tells me to press both keys, which registers fine, before saying “try again or contact support”.
I called Volkswagen, and they don’t seem to know what the issue is but said they’d look into it.
I have tried everything I can think of, and wondered if anyone had experienced the same issue or may know how to resolve it.
Thanks.
