What annoys you when you ring your dealer???

dino · Post by **dino** » Wed Aug 31, 2005 9:12 am

and i mean VW dealer not any other type.

It annoys me so much when i ring my local dealer and they ask what the problem is.....

Then she says "Oh ok well if you give me your number i will get someone to call you back"

Then you have to explain it all again when they finally (normally after 4 hours!!!) ring you back.

Why not pay that first bint to book your car in instead of taking a bloody message - would save there phone bill too and my frustration of waiting for them to call - as i usually miss there call and have to call them back and wait for them call me back.

So what gets your anger level rising.......

carmadaaron · Post by **carmadaaron** » Wed Aug 31, 2005 9:15 am

i dont ring my dealer, i go straight in there and be at the service area to talk to someone face to face

no hold ups

dino · Post by **dino** » Wed Aug 31, 2005 9:30 am

Long time no speak Aaron!

I wish i could but by the time i have finished work there closed. I also refuse to drive there in my lunch hour - i'm n ot wasting my hour on them! lol

inder · Post by **inder** » Wed Aug 31, 2005 10:00 am

Sometimes annoys me too - miss their call and have a voicemail to call them again lol

Jillwilson · Post by **Jillwilson** » Wed Aug 31, 2005 12:03 pm

Luckily I've made friends with a few lads there so I make sure they ring me back straight away lol and I get 15% off all parts which is a bonus.
x

inder · Post by **inder** » Wed Aug 31, 2005 12:36 pm

How did you manage your discount on the parts Jill?

Jillwilson · Post by **Jillwilson** » Wed Aug 31, 2005 12:41 pm

Because thats how much you get off for been Trade so I blagged it and said I'm in here all the time buying bits for mine and my friends so they agreed to give me trade price lol

mikegti · Post by **mikegti** » Wed Aug 31, 2005 12:59 pm

I don't ring them any more cos they're a much of moneygrabbing cnuts who think everyone is either on warranty or just going to pay whatever they ask!

and they never offer a courtesy car

saying that, the Parts desk people are normally very good.

inder · Post by **inder** » Wed Aug 31, 2005 1:03 pm

Jillwilson wrote:Because thats how much you get off for been Trade so I blagged it and said I'm in here all the time buying bits for mine and my friends so they agreed to give me trade price lol

hmm, I wonder what the process is to register as trade, my dad has a company

then again, im always there and the parts guys know my face, perhaps should ask for discount next time I order a part

Jillwilson · Post by **Jillwilson** » Wed Aug 31, 2005 1:05 pm

Definatly ask but also you could go through your dads business which will definatly work.

Jillwilson · Post by **Jillwilson** » Wed Aug 31, 2005 1:06 pm

I even blagged the 15% off my service lol.

dino · Post by **dino** » Wed Aug 31, 2005 1:24 pm

Jillwilson wrote:I even blagged the 15% off my service lol.

Do you wanna borrow my car in January when my service is due?

Jillwilson · Post by **Jillwilson** » Wed Aug 31, 2005 1:55 pm

Which service is it??

david burton · Post by **david burton** » Wed Aug 31, 2005 2:02 pm

parts people seem ok, but they never ring back - or very rarely.

i can imagine the workshop people charge a fortune for labour tho

dino · Post by **dino** » Wed Aug 31, 2005 2:49 pm

Jillwilson wrote:Which service is it??

It will be her 6th service