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Re: Delivery/Tracking
Posted: Thu Jul 23, 2020 2:20 pm
by Magpie-01
jackwhittle760 wrote: Wed Jul 22, 2020 11:22 am
Magpie-01 wrote: Wed Jul 22, 2020 11:10 am
My VW Polo GTI + ordered Feb 14, in transit on app July 4th, left PE July 9th on The Glovis Star en route to Vigo in Spain then Emden Germany
I ordered Jan 27th, and got my 5A on July 3rd so I think I might be in same boat as you

(hopefully)
Should be

Re: Delivery/Tracking
Posted: Thu Jul 23, 2020 6:14 pm
by PeteJ-
Just spoken to my leasing company and............ surprise surprise my car is at the dealers!!!!! Have booked to have it delivered to me on Thursday 30th July. Finally after my near 9 month wait I might actually have a car.
Sent from my iPhone using Tapatalk
Re: Delivery/Tracking
Posted: Thu Jul 23, 2020 6:18 pm
by lancslad1985
PeteJ- wrote: Thu Jul 23, 2020 6:14 pm
Just spoken to my leasing company and............ surprise surprise my car is at the dealers!!!!! Have booked to have it delivered to me on Thursday 30th July. Finally after my near 9 month wait I might actually have a car.
Sent from my iPhone using Tapatalk
Nice to hear you’ve finally had some good news as you’ve had to wait a while. Hope it all goes well for you.
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 8:39 am
by lancslad1985
I just got my 5b saying assigned a ship for its journey to the UK. Just have to work out which ship it is now as I’m assuming Grimsby for a Lancashire delivery.
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 8:48 am
by Simmo63
I have also just received my 5b message this morning, as I understand it all this means is that it’s arrived at Emden (Germany) closer I suppose but the wait goes on

Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 9:20 am
by lancslad1985
Simmo63 wrote: Fri Jul 24, 2020 8:48 am
I have also just received my 5b message this morning, as I understand it all this means is that it’s arrived at Emden (Germany) closer I suppose but the wait goes on
Boooo I was all excited until you said that

Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 9:39 am
by MrTomOates
I’ve had an update.
Ship: Glovis Century
Date left: 21st July
From: South Africa
Expected to reach Germany on 16th August. Anybody reckon they’re on the same ship?
How long does it take to go from Germany to being ready at the dealership? I’m eager now

Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 9:52 am
by lancslad1985
MrTomOates wrote: Fri Jul 24, 2020 9:39 am
I’ve had an update.
Ship: Glovis Century
Date left: 21st July
From: South Africa
Expected to reach Germany on 16th August. Anybody reckon they’re on the same ship?
How long does it take to go from Germany to being ready at the dealership? I’m eager now
Myself and Simmo had our cars arrive at Emden the last couple of days so we will let you know when we get the next stages.
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 10:19 am
by jackwhittle760
MrTomOates wrote: Fri Jul 24, 2020 9:39 am
I’ve had an update.
Ship: Glovis Century
Date left: 21st July
From: South Africa
Expected to reach Germany on 16th August. Anybody reckon they’re on the same ship?
How long does it take to go from Germany to being ready at the dealership? I’m eager now
I think I could be on this or Glovis Star. If you got one, what date did you get your 5A notification?
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 10:36 am
by MrTomOates
jackwhittle760 wrote: Fri Jul 24, 2020 10:19 am
MrTomOates wrote: Fri Jul 24, 2020 9:39 am
I’ve had an update.
Ship: Glovis Century
Date left: 21st July
From: South Africa
Expected to reach Germany on 16th August. Anybody reckon they’re on the same ship?
How long does it take to go from Germany to being ready at the dealership? I’m eager now
I think I could be on this or Glovis Star. If you got one, what date did you get your 5A notification?
I never received an email or checked on the app (the app doesn’t work for me). The dealership were going to contact me today on the whereabouts of the car however, I checked on the VW website through Live Chat and they happily updated me on the location of the car right this minute.
I’m not sure about Glovis Star but the ship my car is on is the Glovis Century and it departed from South Africa on the 21st July.
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 11:44 am
by jackwhittle760
MrTomOates wrote: Fri Jul 24, 2020 10:36 am
jackwhittle760 wrote: Fri Jul 24, 2020 10:19 am
MrTomOates wrote: Fri Jul 24, 2020 9:39 am
I’ve had an update.
Ship: Glovis Century
Date left: 21st July
From: South Africa
Expected to reach Germany on 16th August. Anybody reckon they’re on the same ship?
How long does it take to go from Germany to being ready at the dealership? I’m eager now
I think I could be on this or Glovis Star. If you got one, what date did you get your 5A notification?
I never received an email or checked on the app (the app doesn’t work for me). The dealership were going to contact me today on the whereabouts of the car however, I checked on the VW website through Live Chat and they happily updated me on the location of the car right this minute.
I’m not sure about Glovis Star but the ship my car is on is the Glovis Century and it departed from South Africa on the 21st July.
Okay cheers mate. Do you have a link you could possibly post for the volkswagen live chat? I've used it before and they've been very helpful before, but I can't seem to find the live chat option anymore

Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 11:51 am
by MrTomOates
jackwhittle760 wrote: Fri Jul 24, 2020 11:44 am
MrTomOates wrote: Fri Jul 24, 2020 10:36 am
jackwhittle760 wrote: Fri Jul 24, 2020 10:19 am
I think I could be on this or Glovis Star. If you got one, what date did you get your 5A notification?
I never received an email or checked on the app (the app doesn’t work for me). The dealership were going to contact me today on the whereabouts of the car however, I checked on the VW website through Live Chat and they happily updated me on the location of the car right this minute.
I’m not sure about Glovis Star but the ship my car is on is the Glovis Century and it departed from South Africa on the 21st July.
Okay cheers mate. Do you have a link you could possibly post for the volkswagen live chat? I've used it before and they've been very helpful before, but I can't seem to find the live chat option anymore
If you go to the FAQs on the VW website usually there’s a little blue box at the bottom right corner of the screen.
Try this link:
https://www.volkswagen.co.uk/owners/my- ... -order-faq
Hopefully that should help make the live chat appear.
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 12:08 pm
by jackwhittle760
MrTomOates wrote: Fri Jul 24, 2020 11:51 am
jackwhittle760 wrote: Fri Jul 24, 2020 11:44 am
MrTomOates wrote: Fri Jul 24, 2020 10:36 am
I never received an email or checked on the app (the app doesn’t work for me). The dealership were going to contact me today on the whereabouts of the car however, I checked on the VW website through Live Chat and they happily updated me on the location of the car right this minute.
I’m not sure about Glovis Star but the ship my car is on is the Glovis Century and it departed from South Africa on the 21st July.
Okay cheers mate. Do you have a link you could possibly post for the volkswagen live chat? I've used it before and they've been very helpful before, but I can't seem to find the live chat option anymore
If you go to the FAQs on the VW website usually there’s a little blue box at the bottom right corner of the screen.
Try this link:
https://www.volkswagen.co.uk/owners/my- ... -order-faq
Hopefully that should help make the live chat appear.
Thanks a lot, first time I've managed to get on live chat in a while.
All they told me though is it's left the factory and is on it's way to the port of exit in Emden which is basically all the 5A notification says. Which in other words means, could be anywhere lol.
Ah well, worth a try, gonna ring my dealer and see if they know anything yet.
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 1:57 pm
by PhilArnold
Still no SMS my end, so guessing it wasn't on the glovis spirit then, this is doing my nut in! For the people who did get 5bs, when did you get your 5as?
Re: Delivery/Tracking
Posted: Fri Jul 24, 2020 2:13 pm
by lancslad1985
PhilArnold wrote: Fri Jul 24, 2020 1:57 pm
Still no SMS my end, so guessing it wasn't on the glovis spirit then, this is doing my nut in! For the people who did get 5bs, when did you get your 5as?
I ordered mine Father’s Day, the ship left port on 1/7 and I never got a 5a text it just changed one day on the tracker.