Vag Parts

Ian_R · Post by **Ian_R** » Thu Aug 02, 2007 3:20 pm

Well customer service from them is really bad,

phoned them up to get all the bolts etc for the fog lights, altho they forgot to put me on hold and heard what happens when they do, trying to give them business even if it's not much money and the swear about things down the phone an=bout me not realising i could hear, what a bunch of f*****g muppets, and after all the people on hear giving them good feed back,

i will be avoiding these fucks like the plauge !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PD · Post by PD » Thu Aug 02, 2007 5:26 pm

Should of gone down to your dealer for them. They cost a few Â£'s vag parts cant be any cheaper after delivery cost.

Ian_R · Post by **Ian_R** » Thu Aug 02, 2007 6:04 pm

PD wrote:Should of gone down to your dealer for them. They cost a few Â£'s vag parts cant be any cheaper after delivery cost.

I know mate, i will be in the future or the scrappies, just a joke how they think there on on hold and i can hear everything they said, Bunch of f*****g arseholes !

PD · Post by PD » Thu Aug 02, 2007 7:16 pm

Ian_R wrote:
PD wrote:Should of gone down to your dealer for them. They cost a few Â£'s vag parts cant be any cheaper after delivery cost.
I know mate, i will be in the future or the scrappies, just a joke how they think there on on hold and i can hear everything they said, Bunch of f*****g arseholes !

Yeah thats irresponsible really. I ve only ordered from them once cant say i had any problems with them.

Hope you get it sorted.

Arnoldo · Post by **Arnoldo** » Thu Aug 02, 2007 8:03 pm

Out of interests sake, what did they say?

Ian_R · Post by **Ian_R** » Fri Aug 03, 2007 11:21 am

Arnoldo wrote:Out of interests sake, what did they say?

Ha Ha what a f*****g idiot ordering this from us, lets try and sell the the washers aswell,

Not a way to be speaking to customers i feel, you went into any resteraunt bank or shop and someone spoke to you like that, you'd not be best pleased !

Si_GTi · Post by **Si_GTi** » Fri Aug 03, 2007 1:23 pm

Ian, have you phoned VAGParts back to discuss this matter with them? Sounds a bit off in all fairness but I'm sure if you contact them and discuss the matter with them, it can all be resolved without a sweary outburst on a public forum

Cheers

Ian_R · Post by **Ian_R** » Fri Aug 03, 2007 1:44 pm

Si_GTi wrote:Ian, have you phoned VAGParts back to discuss this matter with them? Sounds a bit off in all fairness but I'm sure if you contact them and discuss the matter with them, it can all be resolved without a sweary outburst on a public forum

Cheers

Mate i'm sorry but if you heard someone callin you a f*****g idiot, regardless of the company over the phone or not, you telling me you wouldnt be miffed, I'm not having a go at you, but i have as much right to leave bad feedback about a company aswell as good feedback ???????

and no i dont want to contact them after the first phone call i had with them, Like going somewhere getting s**t service and then going back ! i'm staying well clear, i just put up this post as i said to vent my discuss at a company which is meant to be good !!! but there service has alot to be disaired !

Redline · Post by **Redline** » Fri Aug 03, 2007 2:17 pm

If you don't want to phone them, then put your complaint in writing to them. How are they supposed to improve their level of customer service if they're not made aware of the problems?

bstardchild · Post by **bstardchild** » Fri Aug 03, 2007 2:37 pm

Redline wrote:If you don't want to phone them, then put your complaint in writing to them. How are they supposed to improve their level of customer service if they're not made aware of the problems?

I've used them for as long as I've owned a Polo and they have never let me down on delivery or service.

I would take redlines advice a send an email informing them of what you thought of their level of customer service.

Email: [email protected]

Keep to the facts, avoid at all cost strong language or being abusive and you will almost certainly get a reply.

If you just make it a rant full of bad language and abuse it'll be filed under B1N.

Ian_R · Post by **Ian_R** » Fri Aug 03, 2007 5:26 pm

I'm Not commenting on there delivery service, prices or things like that, i'm saying that the way the guy spoke was terrible, and yes he did use foul lanuage, so what i'm not suppose to mention that? all i'm saying is that there customer service is p*** poor ! Like i said, people comment on when thet have had good experience of plasses i'm just putting up a thread of bad experience, i know i'm prob gonna be at a loss here with so many people using them etc, But just think when your put on hold again and what might be being said !!!

ModifiedMadness · Post by **ModifiedMadness** » Fri Aug 03, 2007 5:33 pm

Ian_R wrote:yes he did use foul lanuage, so what i'm not suppose to mention that?

No-one said not to mention the fact he used bad language, Bstardchild is bascially saying avoid writing an e-mail full of swear words directed at them.

You only have to say, I was put on hold yet could still hear him, I was shocked to hear him using unacceptable language aimed at me.

Or words to that effect.

Ian_R · Post by **Ian_R** » Fri Aug 03, 2007 5:35 pm

ModifiedMadness wrote:
Ian_R wrote:yes he did use foul lanuage, so what i'm not suppose to mention that?
No-one said not to mention the fact he used bad language, Bstardchild is bascially saying avoid writing an e-mail full of swear words directed at them.

You only have to say, I was put on hold yet could still hear him, I was shocked to hear him using unacceptable language aimed at me.

Or words to that effect.

I know mate, didn't mean to sound like i was having a go, as i said earlier in the thread i aint having a go at anyone on the forum.

ModifiedMadness · Post by **ModifiedMadness** » Fri Aug 03, 2007 5:36 pm

I can see that mate, we all understand why you're angry as we all would be.

You just need to either ring them and speak to Martyn (who iirc is the manager) or drop him an e-mail as Bstardchild has said.

I'm sure you'll get some form of apology then

Ian_R · Post by **Ian_R** » Fri Aug 03, 2007 5:40 pm

ModifiedMadness wrote:I can see that mate, we all understand why you're angry as we all would be.

You just need to either ring them and speak to Martyn (who iirc is the manager) or drop him an e-mail as Bstardchild has said.

I'm sure you'll get some form of apology then

Out of Curiosity do you or anyone know how many folk roughly work there ?