UK-POLOS.NET - THE VW Polo Forum

mine has officially reached the one week mark to fix. how long did it take u guys to get fixed?

I think mine was only in a full day for replacement of the pedal box and clutch, maybe a bit longer

mines in on monday for 30k service, pedal box and front hub replacement... better not take 'em more than a day!!

it only takes a few hours to fit the pedal box itself.
then you've got the time for a technician to get the job,bring the car in get the parts etc
a day is bout the usual in my work

so would you say taking over a week is taking the p***?

definitely
im actually ashamed the way some of you guys have treated from dealers and ive got nothing to do with them
i cringe at some of the stories ive heard
mind my dealer can be bad sometimes too
some technicians/staff cant be bothered with cars which gives the technicians who r enthusiasts a bad name

It is next day delivery on parts (except pedal clips apparently which break) and the work took an afternoon and a morning on mine. With the Steering Column and Dashboard out, this isn't really surpising!

But, I asked VW Customer Service about this and they say their technicians did it in 1.6 hours - I reckon they had 10 VW technicians working on it all at once then!

VW Dealers can only afford to give it to one engineer.

yeah the specified time we get to fit pedal boxes r 1.9hours which isnt a lot of time at all.
very hard to complete in that time i tell u
i havent done it yet.
a lot of the vw times r like that
bloody germans lol

My dealer in Guernsey was so bad i always complained directly to VW CS. Then, the franchise went BUST. lol i pissed myself. So someone bought them out but held the same staff. They are trying really had to turn it around, its quite funny. A group doing customer service reasearch survey for VW always seem to know when ive just been to five oaks (vw dealer) and phone me up like the next day asking how ive been treated. I always answer really reluctantly to the points. it takes a while to gain trust, but a second to loose it, they lost mine ages ago.

booking mine in soon for PB replacement

Jamie

A week?! To fix the pedal box?

I booked my GTi in on the Tuesday, it went in the following Thursday at 8am and I could have collected it at lunchtime - as it happens I took advantage of their shuttle service and got ferried to and from work so it was there all day.

So all in all, a day. And no problems since

woohoo got my car back after a week and a day. i actually cleaned my car the day before i took it in, was sparkling when i collected it today it was bloody dirty with staines and black dirt marks on it! f*****g bastards!!!!!!!!!!

4paws wrote:it only takes a few hours to fit the pedal box itself.
then you've got the time for a technician to get the job,bring the car in get the parts etc
a day is bout the usual in my work

out of interest what garage do you work for and have you changed a pedal box yet if so have did you broke the clip that causing all the problem
as my car is book in next week in ingram motor to get sorted

i work in glasgow branch called the VERVE
ive done about 6 pedal boxes now
fortunately ive never broke the clip at the back of the brake pedal
but it is easily done though

at sometime you could have carried out work on my car as the last owner took it there to be service for a while. do you ever do work on the side for some extra cash

what do you need done?
i might be able to help you out
cheaper parts etc